The reviews present a sharply mixed and concerning portrait of S & D Senior Living Home. On the positive side, multiple reviewers note that the facility is very clean and relatively new, with private-style bedrooms that include a living/dining area which can feel more like a private residence. The dining program is described as home-cooked meals made from scratch, which is a significant plus for resident comfort and nutrition. Clinical supports are also mentioned: there is 24/7 staff presence and access to physical/occupational therapy and a visiting nurse, and the administrator reportedly has a mental health background. The facility appears to run organized outdoor outings when weather permits, which suggests some level of programming and resident engagement when conditions allow.
Despite these positives, the dominant themes in the reviews are serious negative issues around care quality, safety, communication, and management. Multiple summaries allege abuse and neglect and specifically note that the facility’s license was suspended and is the subject of a state investigation. These are major red flags indicating regulatory and safety failures that overshadow the operational positives. Reviewers describe residents being moved without notice and isolated from other residents, and families not being contacted about significant incidents or changes in care. In at least one specific example a room (79F) reportedly had its air conditioning left off, indicating lapses in basic environmental comfort and monitoring.
Dining and meal handling receive mixed notes: while meals are prepared from scratch and described positively in general, a reviewer reports that meals were reused (lunch served again for dinner), which raises concerns about food safety and standards. The facility’s carpeting prevents in-room dining, limiting options for residents who might prefer or require meals in their rooms. Activities are present (outdoor outings), but they are constrained by cold weather and may be infrequent or insufficient for some residents.
Communication and professionalism are repeatedly criticized. Reports describe phone lines being out of order, poor responsiveness to care needs, and an overall negative impression of professionalism among staff and management. This stands in tension with the claim of 24/7 staffing and available clinical services; the reviews suggest that despite staffing levels and visiting clinicians, execution and accountability are inconsistent. The combination of alleged neglect, poor communication with families, administrative/regulatory action (license suspension), and isolated incidents of inadequate room conditions point to systemic management and oversight problems rather than isolated personnel issues.
In sum, while S & D Senior Living Home has tangible strengths — a clean, newer facility, private-style rooms, home-cooked meals, round-the-clock staff, and visiting clinical services — the reviews document significant and serious concerns. The allegations of abuse/neglect, regulatory intervention, breakdowns in communication, questionable meal handling, unplanned resident moves and isolation, and maintenance lapses constitute patterns that warrant immediate scrutiny. Prospective residents and families should weigh the facility’s physical and programmatic positives against the documented safety and management concerns, and should seek updated information on the license status, the results of any state investigations, corrective actions taken by management, and concrete examples of improved communication and oversight before making placement decisions.
