Overall sentiment: Reviews of Pine Tree Place are highly polarized. A large portion of reviewers praise the facility for its warm, home-like atmosphere, compassionate and attentive caregivers, private rooms with private bathrooms, and a peaceful pine-tree setting. Many families emphasize personalized attention, consistent communication, and staff who go "above and beyond." At the same time, a distinct and serious subset of reviews alleges neglectful care, safety and security failures, staffing problems, and even theft — concerns that several reviewers said triggered state and adult protective services or health department involvement. These two conflicting patterns create an overall impression that experiences at Pine Tree Place can vary dramatically depending on timing, staffing, and management.
Care quality and staffing: The most frequently cited positive theme is the quality of direct caregiving: numerous reviews describe caregivers as kind, compassionate, professional, and personally invested in residents' well-being. Multiple reviewers named specific staff (for example, office staff and caregivers) as major assets who provided timely updates and made residents feel loved and safe. Several reviews also note 24/7 availability of management and hands-on involvement by owners or managers, which families appreciated. Conversely, other reviews report serious lapses in basic care—missed showers, residents found in soiled briefs, bed-sores, and in at least one allegation, an associated death. Staffing shortages, caregiver inattentiveness (including cell phone use during shifts), and reports of rude or lazy caregivers contributed to these negative experiences. The presence of both glowing reports of attentive care and very alarming reports of neglect suggests inconsistent staff performance and/or variability between shifts or leadership periods.
Facilities and safety: Many reviewers praise Pine Tree Place as clean, cozy, and recently renovated in parts, with easy navigation for walkers and wheelchairs and accessible outdoor spaces. The facility's small scale and private rooms with en-suite bathrooms are repeatedly noted as strengths. However, other reviews detail building issues and safety concerns: stained bathroom floors, peeling wallpaper, non-working security cameras, a front door that allegedly fails to lock, and other repair needs. These physical and security issues were frequently mentioned alongside claims of investigations by state agencies and the health department. Taken together, the facility appears to have areas that are attractive and well-maintained alongside areas or episodes where maintenance and security have been inadequate.
Dining and activities: Food receives mixed but generally positive mentions. Several reviewers describe very good meals, a welcoming kitchen, and willingness to accommodate dietary needs. Others call the food merely average. Activities are described in varied ways: some families report engaging options (piano music, large-screen TV, games, sing-a-longs, wheelchair exercises, bingo, and a puzzle area), while other reviews state the activity program is limited and residents are mostly inactive. This again reflects variability — the small size of the home can enable personalized, meaningful programming for some residents but may mean less structured group activity for others.
Management, ownership, and pattern variability: Multiple reviewers praised owners and managers for hands-on involvement, responsiveness, and compassion; some reported that new ownership brought visible improvements. At the same time, other reviewers mention an "unprofessional administrator," toxic workplace dynamics, staff being fired and rehired, and abrupt management changes — all of which feed into inconsistent care experiences. Price and billing are another touchpoint: a number of reviews describe Pine Tree Place as reasonably priced or affordable, but some recent comments note price increases under new ownership and that care is private-pay, which concerns some families.
Notable patterns and risk signals: The overall pattern is that Pine Tree Place often operates as a small, family-like memory-care home with many devoted caregivers and a comfortable environment, but the facility also has several reviews alleging severe lapses — including neglect, theft, security failures, and regulatory investigations. Those allegations are substantial red flags and were reiterated by multiple reviewers who advised contacting regulatory bodies (health department, APS, BBB). Because both very positive and very negative experiences are commonly reported, prospective families should assume variability exists and perform careful due diligence.
Recommendations for prospective families (based on review themes): Before deciding, visit the home multiple times across different days and shifts to observe staff interactions, cleanliness, activity levels, and resident condition. Ask management for documentation regarding staffing ratios, recent repairs, camera/security functionality, and responses to any investigations or complaints. Request references from current families and inquire about how the facility handles alleged incidents, theft prevention, and follow-up. Verify licensing and inspection records with the state health department and ask directly about any past or ongoing adult protective services investigations. Finally, clarify costs and recent price changes so there are no surprises.
In summary, Pine Tree Place appears to offer a nurturing, intimate environment with many dedicated caregivers and several tangible strengths (private rooms, accessible layout, good meals, and a home-like culture). However, the recurrence of serious allegations in a subset of reviews (neglect, theft, safety and security lapses, regulatory scrutiny) cannot be ignored. These mixed patterns make it essential for families to conduct thorough, targeted checks and to confirm current conditions and management practices before placement.
