Overall sentiment across the reviews is mixed but leans positive: a substantial number of reviewers emphasize exceptional, compassionate, and skilled caregiving. Many families specifically praise the nursing staff (RNs, LPNs) and CNAs for being attentive, building relationships with residents, and delivering 24/7 skilled nursing care. Several reviewers named individual staff members and described long stays in which they felt grateful and blessed by the level of personal attention. The facility receives consistent praise for being clean and odor-free, with pleasant decor, fresh flowers, and a calm, quiet atmosphere in many areas. Short-term rehab and physical therapy transitions are frequently highlighted as smooth and effective, and the facility’s hospice oversight and round-the-clock skilled care offer peace of mind for many families.
Activities and resident engagement are recurring strengths. Reviewers report an extensive activities calendar including bingo, arts and crafts, music, karaoke, reading groups, entertainers, devotional services, and memorable holiday events (for example, a Christmas party with Santa and caroling). There are multiple social amenities — salon, activity rooms, puzzle and gardening areas, a large dining room, and an outdoor pavilion — that contribute to a lively, inclusive environment. Several reviewers note resident camaraderie and that loved ones seem happier and more engaged than they were in prior facilities.
Facility and amenity observations are largely favorable but nuanced. Many describe the building as well-kept, with recently remodeled sections, large bathrooms in some rooms, electric adjustable beds, and accessible parking. The dining room is frequently described as spacious and clean, and the facility hosts special meal events (e.g., Thanksgiving restaurant-style dinners) that families appreciate. Staff teamwork, thoughtfulness, and a welcoming culture are mentioned repeatedly, supporting recommendations for both long-term care and rehab stays.
However, there are important and recurring negative themes that prospective families should note. Care consistency appears to fluctuate: while many accounts detail exceptional care, others describe mediocre or poor care when key or familiar staff are absent. Several reviewers reported rude or unprofessional behavior from specific employees (phone staff, a CNA, a physical therapist), and some families experienced poor communication from management. Serious allegations from a few reviewers include refusal to allow family contact, perceived rights violations, and worsening dementia under care — these are outlier but serious complaints that contrast sharply with the positive majority and warrant careful investigation by prospective families.
Practical concerns include billing and administrative issues—multiple reviewers reported difficulties with billing and getting refunds after a loved one’s death. There are also reports of maintenance and privacy problems: parts of the facility were said to need renovation, some rooms are small (around 10x14), and some residents share bathrooms (reported as up to four people in one case) with limited locks and privacy. Food quality is mixed, with several complaints about cold or bland meals though other reviewers call food “average” or praise special events. Safety issues were raised infrequently but alarmingly (a stray dog on premises, reports of an excessively hot environment), and a few clinical incidents (fractures, infections, hospital transfers) were recounted where families felt follow-up or diagnostics were delayed.
Patterns indicate a predominantly strong caregiving culture and robust activities program that create a positive experience for many residents, especially for families seeking warm, relationship-driven long-term care or rehabilitation services. At the same time, there are notable inconsistencies and administrative concerns that have led some families to strongly discourage the facility. For anyone considering Maple Woods Manor, recommended due diligence based on reviews: visit multiple times (including meal times and evenings), meet the nursing leadership, ask about staffing ratios and continuity plans for key staff absences, review billing and refund policies, inspect room sizes and bathroom privacy, sample meals, and inquire about temperature control and recent renovations. The reviews suggest that when staff and management are aligned and staffed well, care is excellent; when those elements falter, families have experienced substantive problems.
