Overall sentiment: The majority of reviews convey a strong, overwhelmingly positive impression of Serenity of Commerce. Most families describe the facility as homelike, clean, and bright, with highly compassionate, attentive staff and supportive, hands-on ownership. Reviewers emphasize individualized attention, organized medication and medical notes, and strong family communication. Many reviewers felt their loved ones experienced peaceful, high-quality care — some describing the time spent there as the best months of their loved one’s final period. Several family members highly recommend the facility and specifically praise named staff and owners for building genuine bonds with residents.
Staff and management: Staff quality and managerial involvement are recurring strengths. Owners Shannon and Kelley are repeatedly mentioned for their personal involvement, compassion, and responsiveness; they reportedly introduce families to other residents and participate actively in the home environment. Caregivers are described as skilled, caring, and stable — reviewers note low or no turnover and an overall family-like staff culture. Specific staff members (Monica, Andrea, Gretchen, Stacey, Rachel, Ashley) are cited by name with gratitude. The presence of an in-house nurse practitioner and overnight staff is highlighted as providing medical oversight and reassurance to families, and there are anecdotes of staff going above and beyond (for example, attending a resident’s wedding), which reinforces a sense of personalized attention.
Care quality and medical communication: Many families praised the caregiving quality, medication organization, and communication between clinical staff and families. The in-house NP or clinical staff are noted to communicate with family members, and reviewers report feeling comfortable leaving loved ones in caregivers’ hands. This includes support through end-of-life care, with multiple accounts of residents receiving peaceful, dignified final days. However, there is a significant outlier: at least one review alleges serious neglect, including hospitalizations for bowel and kidney issues, refusal to treat, catheter complications, confinement after combative behavior, and an ultimate death the family attributes to inadequate care. This allegation is serious and contrasts sharply with the prevailing positive narratives; it signals a potential for critical adverse events or at least an inconsistent experience that prospective families should investigate further with the facility and by checking licensure/inspection records.
Facilities, dining, and activities: The physical environment is frequently praised — reviewers mention clean, personalized rooms (private and semi-private), a bright, airy common space, a pleasant garden/yard, and resident pets (cats) that add to the home-like feel. Dining gets positive mentions: homemade meals prepared by staff, residents enjoying food and getting seconds, and an overall positive dining experience. Activities and social programming such as music and events are noted as frequent and meaningful, with reviewers crediting the smaller size of the facility for enabling more individualized engagement and stronger caregiver–resident bonds.
Notable patterns and concerns: The dominant pattern is consistent positive feedback on staff compassion, cleanliness, and a family atmosphere. The main recurring operational limitation is capacity: several reviewers note that the facility is small and often has no openings, producing waitlists. Pricing is clearly stated in reviews ($3,200 for semi-private; $3,500 for private) — reviewers described value as average to acceptable given the personalized environment, but cost could be a barrier for some. The most important concern is the single, detailed negative account alleging neglect and fatal consequences; while it appears to be an outlier among many positive reviews, it is severe enough that prospective families should ask the facility directly about clinical protocols, escalation procedures, staff training, incident records, and state inspection findings to understand risks and how they are mitigated.
Conclusion and recommendation guidance: Serenity of Commerce appears to offer a warm, small-home setting with attentive, caring staff and involved ownership — strengths that many families explicitly value. The presence of an in-house NP, organized medication management, engaging activities, and a low-turnover, family-oriented staff are strong selling points. However, because of the very serious adverse allegation in one review and the facility’s small size/limited availability, prospective residents and families should conduct due diligence: tour the home, meet managers and clinical staff, request references, review recent inspection reports and incident logs, clarify clinical escalation policies, and confirm bed availability and pricing. Doing so will help confirm whether the overwhelmingly positive pattern in these reviews applies to a given prospective resident’s needs and clinical risk profile.
