Imperial, a Villa Center

    26505 Powers Ave, Dearborn Heights, MI, 48125
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    2.0

    Warm staff, serious care lapses

    I have mixed feelings. Some staff (therapists, social workers, front desk) were warm, helpful and provided excellent rehab and activities, but I also witnessed serious lapses: dirty rooms, urine/pest odors, missing belongings, slow or unanswered call lights, medication delays and care neglect. Staffing and management are inconsistent-some nurses are top-notch while others are rude or unresponsive-so resident safety can be compromised. I'd only consider this place for very low-risk residents and only with close oversight.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.07 · 278 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.3
    • Staff

      2.9
    • Meals

      2.0
    • Amenities

      2.3
    • Value

      1.7

    Location

    Map showing location of Imperial, a Villa Center

    About Imperial, a Villa Center

    Imperial, a Villa Center, offers a lot when it comes to helping people live easier each day, and one thing folks notice right away is the way the staff takes care of the little details, like move-in coordination, having Guest Relations to answer questions, and providing 24-hour staff coverage so someone's always around. The facility has four different areas and keeps rooms clean and free of odor, with private suites, kitchenettes, air conditioning, cable TV, WiFi, private bathrooms, and even an intercom system for quick communication. Skilled nurses and therapists work to help with daily needs, including dressing, bathing, diabetes management, medication management, wound care, and even things like insulin injections or Parkinson's care. Staff members handle housekeeping, linens, and maintenance, letting residents avoid chores, and there's round-the-clock support if someone needs help.

    Imperial has a strong focus on health, offering same-day assessments, preventative screenings, and programs for cardiac care, memory care, dialysis, and even a mental wellness program. There's a rehab gym for transfer training and a whole side of the facility dedicated to therapy and recovery. Residents can join fitness programs, planned day trips, church services, and community-sponsored activities, plus there's scheduled transportation and help arranging trips to doctors. For meals, the center prepares and serves food with organic ingredients, caters to special diets (like diabetes-friendly meals), offers in-room dining, and even holds special holiday celebrations.

    There's a sense of consistency at Imperial, with staff clearly communicating at shift changes so care remains steady, and each resident gets personalized support. Pet visits are allowed, and there's a chapel on site for quiet time or church services, which a lot of folks appreciate. The facility stays flexible with living arrangements, so people can keep their independence and choose what works best for them, whether that's assisted living or long-term care. Imperial's clinical teams work alongside rehabilitation and therapy teams to cover post-acute needs and long-term health, while also committing to healing in a comfortable, calming place. Facilities also offer regulatory resources and continuing education through the Certified Assisted Living Director program and other portals. The center sticks to providing a stable, resident-focused environment, doing its best to promote wellness and quality care day and night.

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