Overall sentiment in the reviews for Riverview Health & Rehab North is highly mixed, with distinct clusters of positive experiences—particularly around therapy and certain caregiving staff—and significant, recurring negative concerns related to safety, communication, and inconsistent quality of care. Many reviewers praise the facility's rehabilitative capabilities and some individual staff members, while an equally strong group report neglect, poor management response, and serious clinical lapses. This pattern suggests variability in performance depending on shift, team, or individual caregivers.
Care quality and clinical services: A frequent and consistent positive theme is the strength of physical and occupational therapy. Multiple reviewers credit therapists with helping residents regain capabilities and describe the therapy and rehab programs as professional and effective. This makes the facility appealing for short-term rehab stays. However, beyond therapy, clinical care appears inconsistent. While several nursing assistants are singled out as excellent and caring, there are multiple reports of delayed medications (notably pain meds), failure to respond to call buttons, missing basic supplies (bedpans), worsening bedsores, dehydration, and transfers to the emergency room after injuries or neglect. These safety and clinical-care failures are serious and recurrent themes across reviews.
Staff behavior and communication: Reviews diverge sharply about staff demeanor. Many families report polite, friendly, and attentive staff — including security guards and nurses — and praise the staff’s engagement with residents and activity programs. Conversely, a substantial number of reviews recount rude, dismissive, or unprofessional behavior from nurses, front-desk personnel, or security. Communication issues are repeatedly mentioned: staff-to-staff communication problems, difficulty reaching administration or the director of nursing, unanswered phones (especially on weekends), and failures to return calls. This mix of positive individual interactions and systemic communication breakdowns contributes to the overall inconsistency experienced by families.
Safety, neglect, and accountability: Several reviews allege neglectful conditions — residents left in soiled clothing, not fed, smelling of urine, or developing/worsening bedsores — which, combined with reports of broken equipment and ignored call buttons, point to real safety risks. There are also serious allegations such as theft of personal belongings and bruising possibly due to mishandling. Multiple reviewers indicate poor or absent management follow-up when problems are reported, and some describe needing to involve external authorities or courts over funds or disputes. These patterns create concerns about accountability and effective oversight.
Facilities, dining, and activities: Descriptions of the physical environment and programming are similarly mixed but somewhat more positive overall. Several reviewers describe the facility as clean, updated in parts, with a welcoming dining room and decent amenities. There are repeated mentions of robust activities programming — field trips, shopping and dental trips, and entertainment — which residents and families appreciate. At the same time, other reviews cite outdated rooms, dirty bathrooms, lack of privacy, and cold or unappealing meals. These contradictions suggest that some units or areas are well maintained while others are not, or that experiences vary over time and by staffing.
Management, billing, and security: Management responsiveness is a major pain point for many reviewers. Recurrent statements note that administration and nurse leadership can be unreachable or unresponsive, leading to unresolved complaints and family frustration. There are specific complaints about billing disputes and perceptions that costs are high relative to the quality of care received. Security is another mixed area — some reviewers praise the guards and secure campus, while others report rude guards or front-desk staff who hung up the phone or prevented conversations. These mixed reports on leadership, finances, and security reflect broader inconsistency in operations.
Patterns and implications: The overall pattern is one of variability. For families seeking focused rehab services, the facility's therapy programs and some committed caregivers are clear strengths. For long-term care or more medically fragile residents, the recurring reports of ignored call buttons, medication delays, hygiene failures, bedsores, and poor incident follow-up are significant red flags. Many positive comments emphasize individual staff excellence and strong activities, while the most severe negative comments center on systemic issues — communication, management accessibility, and patient safety — suggesting that problems are often organizational rather than isolated to a single worker.
In sum, the reviews portray Riverview Health & Rehab North as a facility with notable strengths in rehabilitation and some dedicated staff and programs, but also as one with important and recurring shortcomings in safety, communication, consistency of care, and management responsiveness. Prospective residents and families should weigh the facility’s strong therapy reputation and activity offerings against the documented risks and inconsistent experiences, and consider asking specific questions and observing practices around call response, medication administration, staff turnover, complaint resolution, and room/unit cleanliness during visits.
