Overall sentiment across the reviews is mixed but leans positive with multiple strong endorsements of the staff and the homelike environment. A consistent strength is the small, intimate scale of the facility (capacity noted as 11), which many reviewers say creates a warm, family-like atmosphere. Several reviewers emphasize that residents seem happy and well-cared-for, with staff described repeatedly as caring, loving, kind, and professional. There are multiple mentions of 24-hour staff presence and a sense of safety and security, and the facility is specifically called out as a good fit for someone with dementia. Several reviewers explicitly recommend the facility and praise the owners and staff for having a mission-driven approach to care.
Despite the positive comments about staff and atmosphere, there are notable and recurring concerns about facilities, food, cleanliness, and management. Multiple reviewers report cleanliness issues and describe the dining as inferior compared with other communities—one review explicitly mentions dinner consisting of frozen or boxed food. The facility runs a four-week menu rotation with limited options for substitutions, and at least one reviewer said families were expected to provide extra servings when residents wanted more food. Small shared rooms and a generally crowded feeling were mentioned more than once; while some families feel roommate sharing works and contributes to the homelike feel, others call out the small size as a drawback. A few reviewers also singled out decor choices (the “pink room”) as excessive or off-putting.
Communication and management show mixed signals. Several reviews commend phone responsiveness and professional staff interactions, but others describe scheduling mix-ups, lack of callbacks, and at least one incident of apparently unprofessional behavior (a staff member on the phone with the owner yelling). There are also reports of limited staffing at certain times (only one staff member on duty), which raises concerns about staffing levels and consistency. Activities and events appear to be lacking or not well communicated—one summary explicitly states there were no activities listed. COVID-related visiting restrictions were mentioned by one reviewer as preventing an in-person visit; this is context-specific but worth noting as part of the visitor experience.
Taken together, the reviews paint a picture of a very small, mission-driven facility that delivers strong personal care and creates a warm, homelike environment for many residents, particularly those with dementia. However, potential residents and families should be aware of trade-offs: limited space and shared rooms, some reports of cleanliness and food quality issues, possible expectations that families supplement meals, and occasional management or communication lapses. Prospective families would benefit from an in-person tour focused on current cleanliness, meal quality and portions, staffing patterns during different shifts, and a clear explanation of activities and replacement policies. If staff culture and individualized, small-scale care are the top priorities, reviewers suggest Divine Living Center of Turner St can be an excellent fit; if meal service quality, larger private rooms, or an active activities calendar are high priorities, those areas may require additional inquiry or consideration.
