The Timbers of Cass County

    55432 Colby St, Dowagiac, MI, 49047
    2.8 · 22 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    1.0

    Beautiful building, neglectful and unsafe

    I'm torn: the building is beautiful, hallways are clean, and many staff were friendly and caring, but management is inconsistent and unresponsive. I witnessed/experienced neglect and abuse - stolen belongings, residents left in dirty diapers, raw sores, untimely care, discriminatory and rude behavior, and poor communication. My loved one with dementia declined quickly; I lost trust and would not recommend - unsafe and way too expensive for this level of care.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    2.82 · 22 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.8
    • Staff

      2.2
    • Meals

      2.3
    • Amenities

      3.5
    • Value

      2.0

    Location

    Map showing location of The Timbers of Cass County

    About The Timbers of Cass County

    The Timbers of Cass County sits as a skilled nursing and rehab facility with 108 certified beds and usually about 99 residents each day, providing a range of senior care from long-term stays to short-term rehabilitation focused on helping people regain their independence, and there's also respite care for folks who need relief for several days or weeks, and outpatient rehab for those who want therapy but live at home, and you'll find general nursing, medication management, wound care, pharmacy, lab, podiatry support, and some health counseling services available on site. The facility belongs to Atrium Centers and has been managed by Atrium Centers Management LLC since May 2010, with Dennis Lockhart leading since June 2019, and people know it for encouraging resident engagement through social activities and scratch-made meals, which is one way the place tries to boost happiness, with resident satisfaction scores reported to be twice as high as industry averages. They run something called the HigherPath senior health model, aiming to help folks feel healthier and happier for as long as possible, and they say the company's partly employee-owned, which brings a community spirit among residents and staff. The care model tries to focus on infection prevention and resident activities, but it's worth noting that state inspectors have found 50 deficiencies over time, including 9 specifically about infection control, plus some issues with how activities are organized and how private information is kept safe, most recently with a complaint in March 2025 that listed four problems, including one about infection. Nurses tend to stay longer here than at other places, as turnover is 18.7%, much lower than the 46.9% state average, though the available nurse hours per resident each day sits at 3.56, a bit below the Michigan average of 4.0. The staff overall tries to foster comfort, security, and respect, but the facility has faced several regulatory challenges, especially in infection control and certain safety areas, so while the community feeling and resident activities stand out, some services may fall short of all government standards.

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