Overall sentiment across the reviews for Durand Senior Care & Rehab Center is highly mixed, with strong, recurring praise for the rehabilitation programs and some direct-care staff contrasted sharply by serious and repeated concerns about staffing, communication, and inconsistent quality of long-term care. The most consistent positive theme is rehabilitative care: multiple reviewers highlight strong physical and occupational therapy, punctual and encouraging therapists, and a reported high rehab success rate (estimates like 85–90% mentioned). For residents admitted for rehab, many families reported measurable improvements in mobility and function and praised the attentiveness and expertise of therapy teams.
Direct-care staff receive both strong praise and sharp criticism. Numerous reviewers describe CNAs and nurses as kind, caring, respectful, and attentive — treating residents with dignity and providing frequent updates to families. Several accounts describe a family-like atmosphere among staff, good spirit, and active engagement in holiday and social activities. Conversely, there are multiple accounts of a hostile workplace culture: complaints of favoritism, staff intimidation of new workers, cliques or 'ganging up' on coworkers, and management that does not listen to concerns. These reports suggest cultural or leadership issues that may affect consistency of resident care depending on unit, shift, or management presence.
Facility features and activities are commonly cited as strengths. The center reportedly has two decent-sized cafeterias, a large music/piano room with karaoke, a beauty salon, spacious hallways, and a variety of activities (bingo, crafts, social gatherings like wine & cheese, caroling). Many reviewers say the facility is clean and well-maintained and that meals are made from scratch and tailored to residents' needs in some cases. These amenities contribute to positive experiences for many residents and families, especially for those receiving short-term rehab.
However, there are significant and recurring facility-related negatives. Several reviewers complain about room size and configuration — frequent double occupancy with shared bathrooms and generally small rooms. Some rooms are described as dark, poorly ventilated, and depressing. Practical issues such as the absence of landline phones in rooms were noted. While some found the dining options varied and high-quality, others reported overcooked meat, limited menus, and diabetic-unfriendly dessert choices. These mixed reports point to variability in dining quality and appropriateness for residents with specific dietary needs.
The most serious and frequent concerns involve staffing levels, responsiveness, and clinical safety. Multiple reviews report understaffing, especially on some shifts or weekends, resulting in slow call-light responses, long waits for checks, and, in several cases, alleged neglect (missed pain medication, missed antibiotics, dehydration risks, and bed sores). Some families reported being given the runaround or not being informed about serious events or hospital transfers. A few accounts explicitly recommended APS involvement. The combination of alleged clinical oversights and poor family communication generates significant alarm among negative reviewers and is a key driver of the polarized overall impressions.
Management and communication show deep inconsistencies. Positive mentions include staff or administrators (Jennifer and a friendly receptionist) who were helpful, prompt issue resolution in some incidents, and good COVID-related communication including facilitating video chats and keeping families updated on tests. In contrast, other reviewers describe long waits to speak to administrators, nurses unable to answer questions, inconsistent visiting policies, and instances where families were denied entry or not notified about changes. These divergent experiences indicate the facility may do well at times but can fail to provide reliable, transparent communication consistently.
In sum, Durand Senior Care & Rehab Center appears to offer strong short-term rehabilitative care with many compassionate front-line staff, meaningful activities, and decent facility amenities for many residents. However, there are repeated and serious reports of understaffing, inconsistent care quality, communication failures with families, and occasional allegations of neglect and safety lapses. The reviews suggest that experiences can vary widely by unit, shift, and staff present. Prospective residents and families should weigh the facility's rehabilitation strengths and amenity offerings against the reported risk of inconsistent long-term care and should proactively ask about staffing levels, medication and incident communication protocols, room assignments (private vs. double), and specific dietary accommodations before making placement decisions.
