Overall sentiment is deeply mixed and highly polarized: many reviewers report excellent, compassionate, and professional care—especially in rehabilitation, therapy (physical, occupational, respiratory), and select nursing/housekeeping teams—while a substantial and concerning number of reviews describe serious neglect, safety incidents, and systemic failures. This creates a pattern where outcomes and experiences appear to depend heavily on shift, unit, and specific staff members. Families should be aware that the facility delivers high-quality rehab and has individual staff who are praised repeatedly, but it also has multiple reports of dangerous lapses in basic nursing care.
Care quality and safety: The reviews reveal two starkly different narratives. Positive reports emphasize effective complex rehabilitation, ventilator-capable recovery, successful discharge back to community, knowledgeable therapists, and attentive nurses who check on patients regularly. Conversely, a major cluster of negative reviews alleges neglect resulting in bedsores, falls, injuries, aspiration risks, dislodged feeding tubes, and even hospitalizations and deaths. Several reviews describe critical safety lapses such as patients left unattended on the floor, long delays changing soiled briefs, failure to turn immobile patients, and feeding mistakes (mouth feeding instead of PEG feeds). Specific severe incidents are cited (for example a night nurse allegedly abusive and a patient left partially naked in a hallway with soap in their hair), indicating instances of both poor training and poor supervision. These safety concerns are reinforced by reports of regulatory action and fines.
Staffing, responsiveness, and communication: Understaffing is a recurring theme. Many reviewers specifically note slow or unresponsive call-light responses (one reviewer cited a 25-minute delay), staff spending time on phones, and limited staffing at night leading to unaddressed needs. Communication is highly inconsistent—some families praise clear, proactive communication and a helpful admissions director or unit administration, while others report ignored calls, staff telling families to “stop calling,” inaccurate or missing documentation, and delays or improper handling of medical records (including being charged for copies). The result is a fractured picture: administrative and clinical communication is excellent in some cases and dangerously poor in others.
Facilities, cleanliness, and equipment: Reviews vary widely on the environment. Several people describe the facility as clean, well-kept, with large rooms, attractive decor, and spotless housekeeping. Others report unsanitary conditions: strong odors, urine and feces in rooms, leftover food in rooms, missing bed rails, broken beds, no pillows, torn blankets, and general lack of attention to maintenance. There are specific complaints about broken or poorly maintained air conditioning leading to hot rooms. These contradictory accounts suggest inconsistency in maintenance and environmental standards across different units or time periods.
Dining and clinical nutrition: Meal quality is reported as good by some, with enjoyable dining spaces and adequate food. However, other reviewers raised serious concerns about inappropriate meals for residents with diabetes and kidney disease. Given the clinical risks associated with dietary mismanagement in such populations, these reports merit close attention.
Activities, therapy, and psychosocial environment: Activities and therapy receive frequent praise. The Activities Director is repeatedly named as passionate and a strong asset; programming and one-on-one engagement are described as meaningful. Therapy teams (PT/OT/RT) are often highlighted as excellent, contributing to successful rehabilitations. These positive elements appear to be a consistent strength and draw for families seeking rehab services.
Management, billing, and regulatory issues: Several reviews criticize management for poor oversight and inconsistent responses. Some families praise specific administrators and front-office staff for being helpful and communicative, while others describe administrators as unaware or unresponsive. There are reports of being charged for copies of records, delays in records requests, and examples of being told inaccurate information (e.g., promised private rooms not delivered). Importantly, there are mentions of regulatory fines and investigations related to negligent behaviors, which raises objective concerns beyond anecdotal complaints.
Patterns and recommendations: The overarching pattern is variability: strong, competent clinical and therapy teams exist alongside troubling cases of nursing neglect and administrative failures. Positive experiences cluster around daytime rehabilitation units, therapy staff, attentive nurses/CNAs, housekeeping, and activities. Negative experiences often point to nights, understaffed shifts, administrative mismanagement, and lapses in basic nursing care and safety. Prospective residents and families should: (1) ask specific questions about staffing ratios by shift and nurse-to-patient levels; (2) inquire about recent regulatory actions and corrective plans; (3) verify air conditioning and maintenance issues; (4) request specifics on how dietary needs (diabetes, renal diets) are managed; (5) observe call-light response times during a visit and ask how missing or delayed responses are addressed; and (6) check how personal belongings and records are tracked and provided.
In summary, Medilodge of Farmington appears to offer high-quality rehab services, compassionate individual caregivers, and strong activities programming for many residents. At the same time, there are numerous, serious allegations of neglect, unsafe care practices, poor responsiveness, and inconsistent facility maintenance that have led to regulatory scrutiny and family distress. The facility may be a good option for certain rehabilitation-focused admissions where therapy teams and specific staff are involved, but families must perform careful due diligence and monitor care closely—particularly during evenings and overnight hours—before trusting long-term or high-dependency placements.
