Overall sentiment across the reviews for Stone Crest Assisted Living is mixed and polarized. A large number of reviewers praise the facility for its warm, family-like atmosphere and compassionate caregivers; they describe a well-decorated, comfortable facility in a desirable river setting, private rooms with bathrooms, an active events program (including church services and special holiday meals), and staff who go above and beyond for residents. Multiple families specifically note that staff became like family, provided exceptional emotional support (including during funerals), and delivered attentive, dignified day-to-day care. The facility is also repeatedly noted as accepting Medicaid and as having on-site clinical support or excellent doctors, which is an important positive for many prospective residents and families.
Counterbalancing those positives are numerous, serious negative allegations that cannot be overlooked. Several reviewers report incidents of neglect and prolonged delays in care—some noting waits of 45 minutes or more—and at least one reviewer explicitly reports that a resident died while under the facility's care. That death is described as being followed by delayed notification to the family and conflicting explanations from staff and management about what occurred. There are also reports of belongings not being returned and broader claims of mistreatment and unresolved safety issues. These kinds of reports raise substantive concerns about clinical oversight, incident response, and transparency.
Many reviews highlight variability in staff skill and training. While some reviewers describe staff as highly compassionate and well-trained, others describe aides as young and inexperienced, and even allege that non-clinical aides or staff are making medical decisions they should not. The leadership/management structure is criticized in some accounts—phrased as a director who is non-medical or otherwise not equipped to address clinical concerns—and families mention poor communication, conflicting statements about incidents, and an erosion of trust. There are repeated mentions of low staff pay and management problems, which could contribute to inconsistent care quality and turnover.
Dining and nutrition emerge as another area of sharp divergence. Several reviewers praise the meals as nutritious, appealing, and prepared on-site by an accommodating kitchen team. Conversely, other reviewers describe the food as terrible, microwaved, or inadequately prepared, going so far as to say some residents were not fed and one resident reportedly lost more than 50 pounds. This suggests either inconsistency between shifts, changes over time, or variability between individual experiences/units. Given nutrition’s central role in resident health, these contradictory reports merit specific inquiry by prospective families.
Activity programming and family engagement are consistently highlighted as strengths. Multiple reviewers note a wide variety of activities, frequent family-friendly events, church services, and special holiday meals (e.g., elaborate Christmas dinners). These social components appear genuine and meaningful for many residents and families, reinforcing the facility’s “home-like” reputation in numerous accounts.
Facility condition and maintenance are mostly described positively in terms of decor, comfort, and setting; however, there are isolated reports of maintenance issues (holes in the facility) and a general characterization by some that the facility is low-budget. Staffing patterns are also mixed: a few reviewers point to long-tenured staff—particularly on third shift—while others worry about inexperience and insufficient training. The presence of committed caregivers is repeatedly cited as a core strength, but persistent concerns about staffing levels, pay, and oversight are also documented.
In synthesis, Stone Crest appears to offer a warm environment with many staff who are praised for kindness, attentiveness, and family engagement, and the physical facility and activity programming receive frequent compliments. However, there are multiple, serious complaints relating to clinical care, safety, nutrition, management transparency, and training—some involving alleged neglect, a death in care with delayed/conflicting communication, unreturned belongings, and significant weight loss in at least one case. These are high‑priority issues for any prospective resident or family to investigate further.
If you are evaluating Stone Crest, consider an in-person visit focusing on staffing levels by shift, staff training and clinical oversight, incident reporting and family communication protocols, recent state inspection/citation history, sample meal plans and dining observations at different times/dayparts, and specific questions about how the facility handles transitions of care and bereavement. Ask for references from current families and documentation about staff credentials and turnover. The mixed nature of reviews means many families have very positive experiences, but the safety- and care-related allegations warrant careful, proactive inquiry before making a placement decision.
