Overall sentiment across the reviews is mixed but leans toward concern. Multiple reviewers praise the people who work at Fountainview Retirement Village of Fremont: staff are described as friendly, enthusiastic, and working well as a team. Reviewers repeatedly note an excellent staff-to-resident ratio and characterize the team as small and tight-knit, which suggests residents often experience attentive, personalized care from caregivers. A subset of reviewers describes the community as home-like or "top notch" and notes a variety of amenities, indicating that some residents find the environment comfortable and well-equipped for daily living.
However, serious and recurring facility and operational issues undermine those positive aspects. The building is repeatedly described as older, outdated, run down, and in poor interior condition. Narrow, crowded hallways were mentioned more than once, which could present mobility and accessibility challenges. Most alarmingly, multiple reviews report pest problems including roaches and bed bugs and describe bathrooms in residents' rooms as disgusting or filthy. These comments point to significant hygiene and maintenance failures that could affect resident health and well-being.
Management and administration also draw consistent criticism. Reviewers characterize leadership as uneducated, procrastinating, and overall poorly run. That perception appears linked to the cleanliness and pest-control issues, and possibly to the inconsistent presentation of amenities: some reviewers praise the number of amenities and a home-like atmosphere, while others say amenities are only average for the facility's size. The presence of both positive and negative statements about staffing (friendly, small/tight-knit staff vs. small staff/possible understaffing) suggests variability in day-to-day operations — staff appear capable and dedicated, but limited staffing levels or organizational problems may reduce reliability and follow-through.
Other practical concerns raised by reviewers include poor road access to the location and at least one reviewer explicitly saying they would not send their dog there, implying either a restrictive or unsafe pet policy or an environment unsuitable for pets. Combined with reports of infestations and cleanliness problems, these comments further indicate operational deficiencies that need addressing.
In summary, Fountainview Retirement Village of Fremont appears to have clear strengths in its caregiving personnel: friendly, enthusiastic staff with a favorable staff-to-resident ratio who can create a home-like atmosphere for some residents. At the same time, multiple reviewers identify serious, recurring problems with building condition, cleanliness, and pest control, plus concerns about administrative competence and overall management. Prospective residents and families should weigh the strong interpersonal care against documented facility hygiene and management issues, and should seek up-to-date information from the community about remediation steps (pest control, cleaning and maintenance, staffing levels, and administrative changes) before making a placement decision.
