Overall sentiment across the reviews is positive, with repeated and strong praise for the staff and the general care environment. Most reviewers emphasize that staff are helpful, caring, supportive, and attentive; move-in experiences are described as positive and families frequently say their loved ones are happy and that they would recommend the community. The facility is viewed as a smaller, home-like setting with nice rooms and individualized attention. Practical day-to-day strengths include daily room cleaning, improved shower assistance, allowance for in-room dining, and responsiveness to incidents (for example, carpet shampooing after an accident). Activities such as bingo are enjoyed by residents, and the presence of a new chef is noted as a forward-looking plus.
Care quality and staff performance are the most consistently praised areas. Multiple summaries highlight staff thoroughness, friendliness, knowledge, and inclusivity; families express gratitude and high overall satisfaction with how residents are treated. The smaller community size is repeatedly cited as enabling more personalized attention and a family-like atmosphere. Communication is sometimes described as good — with daily updates reported by some families — and the management and staff receive direct commendations for being supportive and making residents feel at home.
However, several patterns of concern appear across reviews that temper the otherwise positive picture. The facility is undergoing management changes and some reviewers report related glitches, staff turnover, and training shortfalls. These transitions have led to inconsistent service in places and a perceived need for better, more proactive communication from leadership. Reviewers explicitly ask for more consistent and proactive updates rather than having to reach out repeatedly. Weekend coverage is flagged as a notable operational concern: staffing is described as sparse on weekends and reviewers note there is no real medical personnel available during those times, which could be a safety and continuity-of-care issue for some residents.
Facilities and cleanliness receive generally favorable comments, but occasional odor problems (notably urine odor) are mentioned by multiple reviewers. While housekeeping responsiveness is a plus — e.g., dealing with accidents promptly — odor control appears to be an area needing better, consistent attention. Dining is a mixed area: several reviewers say the food is "hit or miss," with a new chef recently introduced; this suggests potential improvement but current inconsistency in meal quality. Activity programming is another area where families see room for improvement; while residents enjoy specific offerings like bingo, the overall frequency and variety of activities are described as insufficient by some.
In summary, August Haus presents as a caring, small, home-like community with many strengths centered on staff compassion, individualized attention, and a generally clean and welcoming environment. Key weaknesses to address are operational and systemic: better staff training and stabilization following management changes, more proactive and consistent communication with families, improved weekend clinical staffing, more consistent food quality, expanded activities, and stronger odor-control practices. Families report generally positive outcomes and would recommend the community, but also advise staying engaged and persistent to ensure issues are followed through — an indication that the facility is responsive but could be more consistently proactive.
