Village At the Pines

    1450 S Ferry St, Grand Haven, MI, 49417
    4.5 · 11 reviews
    • Independent living
    • Assisted living
    AnonymousCurrent/former resident
    4.0

    Homey community; good meals, staffing

    I like living here - it's an active, homey place with a nice exterior and festive decor. The cooks serve pretty good, nutritious meals and residents seem happy; my only concern is occasional staff retention problems.

    Pricing

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    Amenities

    4.45 · 11 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.5
    • Staff

      2.0
    • Meals

      4.0
    • Amenities

      4.5
    • Value

      4.5

    Pros

    • Active community
    • Happy residents
    • Residents like living there
    • Good meals
    • Good cooks
    • Nutritious meals
    • Homey atmosphere
    • Nicely decorated for Christmas
    • Nice setting
    • Nice exterior
    • Overall nice place

    Cons

    • Staff retention problems

    Summary review

    Overall sentiment in the reviews is positive, with multiple consistent comments praising the living environment, dining, and resident satisfaction. Reviewers describe the community as "most active," and emphasize that residents are happy and enjoy living at Village At the Pines. The physical setting and presentation receive frequent praise: the property is described as having a nice setting and exterior, feeling homey, and being attractively decorated for holidays (specifically Christmas), which contributes to a welcoming atmosphere.

    Dining is a clear strength in the reviews. Several summaries note that meals are "pretty good," that the cooks are good, and that the food is nutritious. Those repeated mentions indicate that the facility provides reliable, well-prepared meals that meet residents' expectations for quality and nutrition. Positive dining experiences appear to be a concrete contributor to overall resident satisfaction.

    Activity and social life are also highlighted. The descriptor "most active" indicates a lively community with opportunities for engagement; together with comments that residents are happy and like living there, this suggests programming and social atmosphere are effective in supporting residents' quality of life. The "homey atmosphere" reinforces that the day-to-day environment feels comfortable and residential rather than institutional.

    The primary concern raised across the summaries is staffing stability. Multiple reviewers mention staff retention problems, which is the lone explicit negative theme. While the reviews do not provide details about how retention issues manifest (e.g., levels of care, responsiveness, or administrative staffing), turnover can have implications for continuity of care, resident-staff relationships, and institutional knowledge. This single noted weakness contrasts with the otherwise positive remarks, but it is important because staffing stability can affect other areas over time even if current resident sentiment is good.

    In synthesis, Village At the Pines appears to be a well-liked, active, and attractively maintained community with strong dining and a comfortable, home-like atmosphere that residents appreciate. The standout operational risk from the reviews is staff retention problems; while there is no explicit evidence in these summaries that care quality is suffering, the presence of turnover deserves attention from prospective residents and families and from management as a priority area for improvement. Overall, the reviews portray a pleasant, nourishing environment where residents generally feel happy and engaged, tempered by a notable concern about staffing stability that could impact long-term consistency of service.

    Location

    Map showing location of Village At the Pines

    About Village At the Pines

    The Village at the Pines sits at 1450 S. Ferry St. in Grand Haven, Michigan, and offers housing and support for people over 55, including independent living, assisted living, memory care, skilled nursing, respite, adult day services, and home care. Folks can pick from one or two bedroom apartments, with full kitchens, stainless steel appliances, wooden cabinets, and neutral color schemes, and some apartments have patios or balconies, washer and dryer units, and barrier-free layouts. Safety features like emergency call systems and 24-hour entry give people peace of mind, and the whole place has air-conditioning and individual heat controls. The grounds are spacious, with walking paths, a patio, a gazebo, gardens, and a green roof covering the main entrance, and there's plenty of landscaping and even carports and guest suites for extra fees. People often gather in common spaces like the grand foyer, fireplace lounge, dining room with round tables, library, game and billiard room, and the theater for movies or TV, and there's also a fitness center with treadmills, bikes, weights, plus space for strength and mobility programs and blood pressure checks. Residents can use the on-site barber shop, beauty salon, and mailboxes, with coin-free laundry rooms and trash disposal on every floor, and there are elevators throughout the building. Nutritious meals come from the restaurant-style dining room, there are private spaces for special events, and the team does regular bus trips for shopping or outings. The Village at the Pines integrates digital communication tools and social media platforms, including links to Meta products, and also runs health and wellness seminars, "Ask the Nurse" visits, and supportive services like eyeglass and hearing aid checks. Volunteers can help with many of the programs and there's a focus on making life comfortable and respectful for everyone-there's also barrier-free access throughout, pets are welcome with restrictions, and outside there's plenty of seating under umbrellas. Residents have choices for housekeeping, maintenance, laundry, homemade meals, and handyman services for a small fee, and high-speed internet and DirecTV come included or pre-wired. The facility tailors care and help to people's needs, so everyone can have a safe, connected, and active lifestyle. The Village at the Pines has been part of the local community and the chamber of commerce since 2012, and continues to offer housing and support for seniors and families looking for reliable care.

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