Overall sentiment in the reviews is highly mixed, with a clear split between strong praise for frontline caregivers and significant, sometimes severe, allegations of neglect and mismanagement. Many reviewers highlight compassionate, friendly, and professional staff—nurses, CNAs and therapy teams receive repeated praise for being attentive, motivating and effective. Several family members and residents credited specific therapy staff (for example Emily, Maddie, Shara, Jammie and Mary) with substantial functional improvements, including walking without a walker. Multiple reviewers describe the facility as welcoming and home-like, with private-room options, a light and airy activities space, a gift shop and social gathering areas that help create a community feel.
The activities program is frequently cited as a strong point: residents report regular crafts, coloring, painting, card games, music and weekly events including field trips. Reviewers appreciate that activities keep residents engaged, and several comments name the activities staff as energetic and involved. On the amenities side, positive mentions include clean communal spaces (from some reviewers), a good social environment, and staff who go out of their way to provide emotional support and resident advocacy.
However, the positive accounts sit alongside serious negative reports that raise safety and quality-of-care concerns. Several reviewers allege poor care in the rehab unit specifically—dirty bathrooms, lack of attention, and examples of residents in unsafe states (lying with faces in food trays, hunched in chairs). There are multiple accounts of missed feedings, missed tube feeds, malnutrition and delayed treatment for infections; one reviewer alleges a resident’s death was linked to neglect. Such claims also include reports of understaffing, lack of supervisor presence, infrequent rounding, and unresponsiveness from the front desk and nursing staff. These are not isolated stylistic complaints but involve core clinical risks (nutrition, infection control, monitoring), and they contribute to serious family distrust.
Communication and management issues are recurring themes. Some families report misinformation from the nursing manager, long waits for assistance, belongings removed without explanation, threats regarding hospice, and difficulty getting timely updates—one review stated there was no notification after a resident’s death. At the same time, other reviewers praise management and describe staff as highly involved and resident-centered, indicating inconsistency across shifts or units. Several comments point to problems with professionalism (missing name tags, rude staff, aides needing retraining), and to problems with HR or administration handling family concerns.
Dining and cleanliness receive mixed reviews. Some reviewers say meals are good and residents enjoyed the food; others say the food is poor and recommend hiring a new cook. Cleanliness is similarly inconsistent: multiple reviewers describe the facility as clean and well-maintained, while others report dirty rehab bathrooms, unpleasant smells in rooms, and overall poor hygiene in certain areas. Noise and room placement are also noted — some rooms are noisy at night or adjacent to office noise, and some residents are bored despite the activities program. Cost is mentioned as a downside for rehab services, and some clinical-safety items such as lack of bed rails and bed positioning against walls were raised as concerns.
Patterns suggest a facility with many dedicated, caring staff and an active therapy/activities program but with inconsistent execution and occasional serious lapses in clinical care, supervision and communication. Positive experiences often involve attentive frontline staff and successful rehab outcomes, while negative accounts center on staffing shortages, management gaps, and critical care failures. Families considering this facility should weigh the strong therapy and activities offerings and the many reports of compassionate caregivers against the documented reports of neglect, poor cleanliness in certain units, communication breakdowns, and at least one allegation of death related to care. The reviews indicate variability by unit, shift and individual caregivers—prospective residents and families may benefit from targeted questions about the specific unit, staffing levels, infection control practices, supervisory rounds, and protocols for feeding and monitoring at the time of placement.
