Intersect Healthcare of Hancock

    1400 Poplar St, Hancock, MI, 49930
    3.8 · 9 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    3.0

    Caring staff but notable concerns

    I found the staff overwhelmingly caring, attentive and compassionate - Dana the administrator is responsive, the rehab/therapy program is strong, and the place feels small and home-like (they even added a new 2024 van). However, staffing shortages and delayed responses are real, rooms are small/hospital-like with dated carpet and harsh lighting, and cleanliness reports are mixed. Food could be improved and outdoor smoking is allowed. I've also seen reports alleging neglect and a state investigation, so despite the many dedicated caregivers I would be cautious.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.78 · 9 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.8
    • Staff

      4.2
    • Meals

      2.5
    • Amenities

      2.5
    • Value

      3.0

    Location

    Map showing location of Intersect Healthcare of Hancock

    About Intersect Healthcare of Hancock

    Intersect Healthcare of Hancock sits at 1400 Poplar Street in Hancock, Michigan, and offers a range of care options for seniors, so you'll find independent living for folks who like things simple and maintenance-free, along with assisted living, memory care, skilled nursing, and even respite and hospice care, which is a lot all under one roof, and they've got room for 39 residents, all in private rooms with their own bathrooms, which is good for privacy and comfort. The place also runs what's called "suite assisted living," where memory care and assisted living services come together, and they've got amenities like kitchens, high-speed Wi-Fi, cable TV, and air conditioning in the rooms, with options for both private and semi-private suites, and you can expect daily housekeeping, linen service, and laundry so no one needs to worry about those chores. The facility provides three meals a day, restaurant-style, all put together by a certified dietitian to meet medical needs and special diets, and folks can use the dining room, wellness center, and common areas, like the lounge, gaming room, computer center, fitness room, library, beauty salon, and garden with outdoor courtyard seating, where you might even see blooming magnolia trees in the spring if you catch things just right.

    Staffed by registered nurses, certified nursing assistants, and a range of therapists, the center gives care for stroke recovery, wound care, post-surgical needs like hip and knee replacements, cardiac and oncology support, and offers help with things like bathing, dressing, and managing medication. Their therapy teams do physical, occupational, and speech therapy, sometimes up to seven days a week, and there's a rehab gym with plenty of equipment and even tables for therapy or exercises, so folks working on healing have what they need without going far. There's also a 24-hour skilled nursing staff including registered nurses, a medical director, a social worker, a dietary manager, and a recreational director, as well as leadership like Mark D. Radtke, LNHA, Sarah Buchanan, and Caroline Kakembo RN, MSN, NHA, all making sure things run smoothly. They've got a wound care team, a mental wellness program, and licensed case management and social services if someone needs extra support making decisions.

    Residents with Alzheimer's or dementia are cared for in secure, supervised environments, memory-enhancing activities help keep people engaged, and Nurse Concierge services are available for more personalized needs. The center helps with G-Tube feeding, IV treatments, TPN, chronic condition monitoring, pain management, and offers advanced care for bariatric, cardiac, pulmonary, orthopedic, neurological, and complex medical needs. There's transportation for local appointments-free, too-and planned community activities, resident-run groups, and even day trips when possible, so there's always something to do if someone wants to stay active or social. Safety features include an emergency call system in rooms and 24-hour supervision, and staff work with families on home assessments if someone is getting ready to transition back home. The facility cares for a small number of people, and does all of this quietly, aiming to provide care that's both personal and professional, with most needs covered right inside the building. The Intersect Healthcare company runs several locations across Michigan, with its main offices in Washington, Michigan, and employs more than a thousand people, with a focus on supporting seniors as their care needs change, whether that's independent living, short-term rehab, or long-term skilled nursing.

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