Overall sentiment in the reviews is strongly positive about the quality of day-to-day caregiving, the personal attention residents receive, and the facility’s home-like character. Many reviewers emphasize that the staff are caring, courteous, professional, and treat residents like family. Multiple comments describe the home as clean, well-maintained, recently renovated in parts, and having a warm country or residential atmosphere. Several reviewers specifically praised staff helpfulness during tours, thoughtful answers to questions, and a sense that family ownership contributes to a homely, attentive environment.
Care quality is a recurring strength: reviewers repeatedly describe outstanding, amazing, and caring staff who provide comfort and good day-to-day care. Personalized attention and tailored activities were frequently noted — reviewers appreciated individualized programming, morning and daytime activities, and organized music/performances. The facility appears to accommodate family preferences and individual resident needs, and some reviewers reported that their family member received more attention than expected. The environment is described as calm and quiet, which some families find comforting.
There are consistent positives around dining and value: several reviewers specifically mention liking the food and calling the community good value. Rooms and space receive mixed but mostly favorable comments; some reviewers reported spacious rooms and an overall roomy feel to the property. The facility’s small, country setting and family-owned model are repeatedly cited as reasons people chose the home, and the staff’s willingness to be flexible with daycare or outside engagement was noted as an asset.
However, a number of operational and facility-related issues recur in the reviews and merit attention. Medication and clinical management emerged as a notable concern in multiple summaries — reviewers mention issues with a doctor and medication handling, and at least one report of an oxygen concentrator being ordered but not used or charged. Relatedly, some families felt caregiver input or family/caregiver concerns were ignored by management or staff at times. One review referenced DHS allegations; the summary indicates those allegations were found invalid, but their presence in the record is a point worth noting for prospective families.
Facility layout and activity scheduling also draw mixed feedback. Several reviewers commented that rooms are on the small side and that there are no en suite bathrooms; bathrooms are down the hall in some parts of the house, which some families found inconvenient and suggested could use upgrading. While daytime and personalized activities are praised, a few reviewers felt mornings were slow and asked for more evening activities to improve engagement for residents who are active later in the day. The quiet, country setting is a pro for those seeking a peaceful environment but is also described as producing limited interaction for some residents, and a small resident population was mentioned as contributing to reduced socialization opportunities.
In summary, Craft Care Homes Inc. is portrayed as a clean, homey, family-run facility with strong, compassionate staff and personalized programming. Its main strengths are staff quality, individualized activities, a warm atmosphere, and perceived value. Primary areas for improvement include clinical/medication management and communication with caregivers, some practical facility upgrades (bathroom arrangements and room size), and expanding activity schedules (especially evenings) to increase resident engagement. Prospective residents and families should weigh the clear caregiving strengths and small, home-like setting against the operational concerns some reviewers reported, and they may want to ask specific questions about medication protocols, respiratory equipment use, bathroom locations, and evening activity offerings during their tour.
