The Willows At Howell

    1500 Byron Road, Howell, MI, 48855
    4.5 · 11 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    5.0

    Caring staff, excellent facility, pricey

    I moved my sister here and overall I'm very pleased: the staff are caring and responsive, they give regular updates, and the new memory-care unit is excellent. The facility is beautiful, immaculate, and well-staffed with roomy private rooms (own TV), nice patio/tree views, secure wanderer monitoring, multiple dining areas and good food. There are lots of activities and a solid rehab program. Downsides: it's very pricey with limited Medicaid beds, occasional COVID visitation limits, and the layout can be confusing to navigate. I recommend it if you can afford the cost.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Telephone
    • Wifi

    Memory care community services

    • Mild cognitive impairment
    • Specialized memory care programming

    Transportation

    • Transportation arrangement (medical)
    • Transportation to doctors appointments

    Common areas

    • Beauty salon
    • Dining room
    • Garden
    • Outdoor space
    • Small library

    Community services

    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Resident-run activities
    • Scheduled daily activities

    4.55 · 11 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.6
    • Staff

      4.1
    • Meals

      4.2
    • Amenities

      3.8
    • Value

      3.2

    Location

    Map showing location of The Willows At Howell

    About The Willows At Howell

    The Willows At Howell sits at the corner of M59 and Byron Road in Howell, Michigan, with a clear address at 1500 Byron Rd., Howell, MI 48855, and it's got a building that's open around the clock, though the office is staffed from 8:00AM to 5:00PM, so you'll always find someone around. The facility offers several kinds of care, covering independent living, assisted living, memory care, short-term rehabilitation, and skilled nursing, so folks can move between levels if their health needs change over time. Apartments come in private suites with showers and kitchen or kitchenette areas, and all the living spaces include controls for air and heat, utilities, cable TV, wireless internet, and weekly housekeeping, with linen and laundry services, so things stay tidy for everyone.

    For eating, chef-prepared breakfasts, lunches, and dinners are on the menu, so there's always fresh meals ready-options fit dietary needs, including gluten-free, vegetarian, low or no sodium, and more, and a restaurant-style setup plus room service make it flexible, while guests can join meals at just about any time. The place handles medication, diabetic and incontinence care, and there's special support for people who need memory care because of Alzheimer's or other dementias, with staff there to help with daily activities and case management. There's a pharmacy, onsite skilled nursing, and lots of different therapies available for short-term or long-term rehab if someone's coming back from a hospital stay.

    Outside their rooms, residents use indoor and outdoor common areas-there's a library, salon, private dining room, resident garden, and courtyard, and life enrichment and daily programming keep folks active, so you always see something going on. The facility welcomes pets with some added fees, provides transportation on request (again for a fee), and makes sure there's handicap accessibility and parking, which helps visitors and residents alike. Emergency alert systems run twenty-four hours for safety, and staff work together with a board and regulatory resources, so all the care fits current regulations. The Willows At Howell also offers Certified Assisted Living Director (CALD) training for staff, renewals and refreshers, and uses special staff and member portals, Assisted Living and Education Committees, plus a board for keeping care organized, which helps everything run smoothly for both residents and families looking for peace of mind.

    About Trilogy Senior Living

    The Willows At Howell is managed by Trilogy Senior Living.

    Trilogy Health Services, founded in December 1997 by Randy Bufford and headquartered in Louisville, Kentucky, has grown from its first four communities to operate more than 130 senior living campuses across five Midwestern states: Ohio, Kentucky, Indiana, Michigan, and Wisconsin. Now owned by American Healthcare REIT (NYSE: AHR), Trilogy employs over 14,000 team members who provide world-class clinical support to more than 10,000 seniors. The company offers a full continuum of care including independent living, assisted living, memory care, skilled nursing, and rehabilitative services, with facilities ranging from independent living patio homes to comprehensive healthcare campuses.

    Trilogy's mission centers on exceeding customer expectations through their Service Standards, emphasizing that "the right employees make the difference" and that "a servant's heart is the key to success." The company's philosophy is rooted in the Trilogy Advantage—family values of compassion, honesty, respect, and service to others. They serve with humility, putting seniors at the forefront of everything they do. Their culture is built on the belief that employees who feel cared for will provide the best care to others, leading to innovative benefits including weekly pay, free meals, registered apprenticeship programs, paid parental leave, and support through the Trilogy Health Services Foundation for scholarships and emergency assistance.

    The company's specialized programs demonstrate their commitment to comprehensive, innovative care. Their Best Friends Approach to memory care provides residents with companions who understand their life stories while offering activities that stimulate the mind and encourage socialization. Trilogy offers state-of-the-art dialysis services using Ascent medical recliners with healing and massage options, and partners with Synchrony Health Services to deliver pharmacy and rehabilitative care directly to residents. Their unique lifestyle programs and hospitality-focused services distinguish them in the senior living industry, combining clinical excellence with compassionate, personalized attention.

    Trilogy's dedication to quality has earned significant recognition, including being named a Fortune Best Places to Work in Aging Services, a certified Great Place to Work, and one of Glassdoor's Top 100 Best Companies to Work. In 2023, 56 Trilogy communities received the Bronze Commitment to Quality Award from the American Health Care Association and National Center for Assisted Living (AHCA/NCAL), with 34 communities earning the Achievement In Quality Award. These accolades reflect Trilogy's unwavering commitment to their goal of becoming the best healthcare company in the Midwest, achieved through their team approach philosophy that "Together Everyone Achieves More" and meticulous attention to the details that separate winners from the rest.

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