Medilodge of Westwood

    2575 N Drake Rd, Kalamazoo, MI, 49006
    3.4 · 93 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    2.0

    Helpful staff, pervasive safety issues

    I had a mixed, mostly worrying experience. The therapy team, activities program and a handful of staff (PT/OT, Kristi and a few long-term caregivers) were excellent and helped my family member make progress, and the dining area/staff can be pleasant. But I also saw filthy rooms (blood-stained pillow, old food, mold), frequent med errors and late/withheld meds, missing/stolen belongings, rude and overworked aides, poor communication, safety lapses after falls and multiple rehospitalizations. Administration was often unresponsive; call buttons, bed rails and CPAP access were inconsistent. I would be cautious - check MI LARA inspection history before considering this facility.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.40 · 93 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.6
    • Staff

      3.2
    • Meals

      1.6
    • Amenities

      1.8
    • Value

      3.0

    Location

    Map showing location of Medilodge of Westwood

    About Medilodge of Westwood

    Medilodge of Westwood sits in an older building and offers skilled nursing care, short-term rehabilitation, and long-term care for older adults, right here with 97 certified beds, and folks will find everything from intravenous therapy, wound management, stroke recovery, pain management, and even dialysis, to memory care, palliative and hospice care, and nutritional support, plus therapy in physical, occupational, and speech areas when that's needed, all delivered by a steady team of healthcare workers who try to tailor care plans for each person. People can stay in private or semiprivate rooms, enjoy a barbershop and beauty salon, relax in an outside courtyard, get cable TV and Internet, and even attend religious services in a chapel. Staff cover needs around the clock, and many take pride in having a cheerful attitude, helping with the little daily tasks, and being thoughtful about each resident's care and activities, since the focus is mostly about restoring independence, health, and daily functioning while also making things as comfortable as can be, given everyone's differing needs. Medilodge of Westwood follows the basics for safety and resident rights but has faced some issues; they've had 81 deficiencies reported during inspections over the years, including trouble with infection control, food quality and serving temperatures, accident hazards, and sometimes forgetting to honor residents' rights to participate in family or resident groups. There have been complaint reports, such as one on February 20, 2025, where four deficiencies led to a suspension of payment. Nurse turnover is 40%, which is actually lower than the state average, though nurse hours per resident daily fall below the typical state number. Residents can expect staff to handle medication oversight and management. The place is owned and run by a complex mix of companies and people, mainly Ark Opco Group, LLC, with managerial ties to Noble Healthcare Management, LLC, Prestige Administrative Services, LLC, and individuals Craig Flashner and Yitzchok Perlstein, and since 1948, it's kept a focus on skilled nursing and rehab programs. While there are many services and comforts available, the building does have some age to it, and inspection records show there's room for improvement when it comes to following all the rules about safety, food, and infection control, but Medilodge of Westwood keeps working to care for older adults with many different needs, always trying to support each person's health and well-being.

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