Pricing ranges from
    $6,108 – 7,940/month

    Hampton Manor of Bedford

    3099 W Sterns Rd, Lambertville, MI, 48144
    4.2 · 23 reviews
    • Independent living
    • Assisted living
    • Memory care
    AnonymousLoved one of resident
    4.0

    Beautiful facility but understaffed care

    My mom lived here and I'm torn: it's a beautiful, brand-new, apartment-style facility-clean, safe, with delicious meals (the chef is outstanding), friendly staff who know residents by name, lots of activities, and a warm, home-like memory-care feel. Staff are caring and professional overall, but chronic understaffing shows (slow call responses, occasional unattended or soiled residents, some aides overwhelmed and uneven training, and spotty management follow-through). I'm generally pleased and would recommend it for the environment and care, but be aware of higher cost and staffing/response limitations.

    Pricing

    $6,108+/moSemi-privateAssisted Living
    $7,329+/mo1 BedroomAssisted Living
    $7,940+/moStudioAssisted Living

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Memory care community services

    • Mild cognitive impairment
    • Specialized memory care programming

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (medical)
    • Transportation arrangement (non-medical)
    • Transportation to doctors appointments

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    4.22 · 23 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.8
    • Staff

      3.9
    • Meals

      3.7
    • Amenities

      4.0
    • Value

      2.5

    Pros

    • Brand-new, attractive facility
    • Clean and well-maintained environment
    • Friendly, attentive and compassionate staff
    • Caregivers often know residents by name
    • Some aides described as fantastic and well-trained
    • Strong memory care focus and secure environment
    • Chef praised; meals described as delicious by many
    • Varied activities offered (bingo, arts & crafts, chair exercise, musical events, noodle ball)
    • Live music and entertaining shows
    • Home-like, comfortable apartment-style rooms
    • Residents treated like family; positive community atmosphere
    • Many reviewers would recommend or return

    Cons

    • Perceived understaffing and low staff-to-resident ratio
    • Slow or inconsistent response to call lights and emergencies
    • Reports of residents being left unsupervised or in soiled clothing
    • Inconsistent staff quality and training; some aides disengaged
    • Activities sometimes lack engagement; TV used as main activity
    • Management concerns: inactivity, broken promises, budget cuts
    • High cost / expensive for some families
    • Occasional reports of poor or declined meal quality
    • Unreliable shuttle service
    • Resident council complaints about operations

    Summary review

    Overall sentiment across the reviews is mixed but leans positive with notable and recurring caveats. Many reviewers praise Hampton Manor of Bedford for its new, attractive and clean facility, welcoming community feel, and strong memory care focus. Numerous families describe the environment as home-like and secure, with apartment-style rooms that make residents comfortable. Several reviewers explicitly state they would recommend the community or would return family members, often citing compassionate staff, a safe environment, and peace of mind as primary reasons.

    Care quality and staff performance are central themes and show a split in experience. A large portion of reviews highlight attentive, caring, professional staff who know residents by name, with several comments calling aides "fantastic" and praising sympathetic, well-trained personnel. These reviewers note quick responsiveness to questions, personalized attention, and staff that make residents feel like family. Conversely, there are multiple, strong reports of understaffing, slow or absent responses to calls, inadequate emergency handling, and situations where residents were left unsupervised or in soiled clothes. These serious negative accounts suggest variability in staffing levels, training, or management oversight and are significant enough to warrant concern when evaluating the community.

    The facility and dining receive generally favorable remarks but with exceptions. The building's newness, cleanliness, and thoughtful design are repeatedly praised. The dining program is frequently lauded — several reviewers call the chef outstanding and meals delicious — yet a few others report poor meals or a perceived decline in food quality tied to budget constraints. This contrast suggests that dining experience may vary by time or by individual expectations; prospective families should sample meals and ask about menu rotation and recent changes.

    Activities and social life are another mixed area. Many residents enjoy an active social calendar that includes bingo, arts and crafts, chair exercises, noodle ball, live music, and other musical or entertainment events. Those reviewers describe residents as engaged and happy with the offerings. At the same time, some reviewers report that activities can be limited or lack engagement, with TV being the primary occupant in some areas. These differing experiences may reflect variation between units/floors or differences in staffing dedicated to activities, particularly noted during pandemic-related adjustments.

    Operational and management concerns appear in several reviews and form a recurring pattern worth noting. Complaints include management inactivity, broken promises, budget cuts, and resident council grievances. Transportation offerings such as shuttle service were described as unreliable by some families. Cost is another recurring point — multiple reviewers mention the community is expensive; some feel it is worth the price, while others feel budget cuts have negatively affected care or services. Taken together, these themes point to an institution that offers many strengths (facility, community, memory-care programming, and excellent staff in several departments) but also experiences inconsistent execution in staffing, emergency responsiveness, and managerial follow-through.

    In summary, Hampton Manor of Bedford presents as a modern, well-appointed memory-care-focused community with many families reporting compassionate staff, a clean and pleasant environment, engaging activities, and good dining. However, prospective families should weigh those positives against repeated reports of understaffing, uneven caregiver performance, occasional lapses in basic care or emergency response, and operational complaints. When considering this community, it is advisable to: visit during active hours to observe staff-resident interactions; ask for current staffing ratios and recent turnover; inquire about emergency protocols and incident history; sample meals; review the activity calendar and how engagement is measured; and speak with the resident council or family references to gauge consistency of care over time.

    Location

    Map showing location of Hampton Manor of Bedford

    About Hampton Manor of Bedford

    Hampton Manor of Bedford sits in Bedford as a one-story senior living community that's got independent living, assisted living, nursing home care, and memory care services all under one licensed roof, with the license number AH580402179 from the state of Michigan, so you know they're meeting the state's rules for Homes for the Aged, and they say they've got room for up to 114 residents at a time with no current waitlist. The place itself is pet-friendly for animals under 25 pounds if you pay a one-time charge of $1000, and features private studio, one-bedroom, two-bedroom, and special memory care suites, with sizes that run between 306 and 731 square feet. The monthly rate starts at $3740, and extra costs can come in if someone needs more care. There's three dining rooms for meals, choices for in-room dining, and folks can expect breakfast, lunch, dinner, and snacks at set times each day, though they get flexibility to eat when it suits them and don't always have to come to the dining rooms. Meals come from chefs and meal planners who focus on nutrition and taste, and there's a mailbox outside the director's office if anyone wants to raise a concern, plus residents can always talk straight to the executive director or the department head if something needs fixing, and families get a call from a supervisor or department director if there's an issue. The building is easy to get around, designed for people who might use walkers or wheelchairs, and every suite or apartment has handy features for anyone needing a bit more support moving about. Amenities include Wi-Fi, a gaming and pool room, movie theatre, spa, rock fountain garden, hair and nail salon, casual café, secure entrance, sunroom, patios, library, and religious services too, plus wearable emergency pendants, and security cameras outside, so people feel safe. Transition support is there, so new folks will meet staff and residents who'll walk them through meals, activities, and how laundry gets done. Staff at Hampton Manor of Bedford are all licensed, from department directors to resident aides, certified nursing assistants, and medication techs, and they're around 24 hours a day. The community brings in visiting nurse practitioners and a podiatrist, and helps residents keep their personal doctors if that's wanted. They offer non-ambulatory care, high acuity care, incontinence support, medication help, and diabetic care, with extra attention for those with Alzheimer's or other dementia, and in memory care those people live in suites set up to keep things simple and secure, so they don't wander. Families looking for help with end-of-life care can talk about hospice, and Hampton Manor supports aging in place, so once someone moves in, they can stay as their needs change. Respite stays are welcome as long as there's a 30-day move-out notice. They don't run their own medical transport, but they show families where to get rides with the Bedford Health Van for a fee. New residents get checked out by staff to decide what daily help is needed before moving in. Flu shots are mostly available on-site in the fall, but Covid shots have to be arranged somewhere else. They welcome people 55 and up, and aim to create a warm, home-like place where people help each other, stay social, and get support without losing independence. They've picked up a few awards like Best of Senior Living, Best Activities, and Most Friendly community for the ways they keep people engaged, active, and supported, but the main thing you'll notice is that folks can tour the place, see the rooms, meet the staff, and think about whether all the schedules, activities, amenities, and care choices fit what they're looking for in a senior living home.

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