Overall sentiment is mixed but polarized around two distinct themes: direct resident care and frontline staff versus administration, communication, and financial management. Across the reviews there is a consistent, strong appreciation for the hands-on caregivers and many members of the care team. Multiple reviewers used words like caring, compassionate, loving, and family-like to describe how staff treated residents. Specific staff and a care manager were called out as going above and beyond. The facility’s small size, personalized attention, neat and clean rooms, a nice outdoor setting, and an affordable price point were repeatedly listed as reasons families would recommend Divine Life Assisted Living Center of Lansing: Memory Care for loved ones who need attentive, intimate care. Several reviewers explicitly said residents were happy and well cared for, and some highlighted the owners as friendly and dedicated.
However, these positive aspects sit alongside serious and recurring administrative and management concerns that significantly affect overall impressions and, for some families, the ultimate decision to recommend the facility. A number of reviews describe rude or unprofessional behavior from managers, disorganized onboarding and training, and negative first-day interactions that left families uneasy. Communication appears inconsistent: while some families praised “constant communication” and open lines, an equal or greater number reported extremely poor communication, no response from leadership, and breakdowns when families tried to resolve issues. These contradictions suggest that experiences can vary widely depending on which staff or managers a family interacts with.
Financial and administrative failures are a major pattern and a key source of distress in the reviews. Multiple reviewers reported accounting errors, including checks being double-cashed, payment issues, and overall “extremely poor accounting.” There are reports of families being forced to remove residents for financial reasons and a lack of guidance regarding Medicaid waiver processes, which is especially troubling for families relying on public assistance. An eight-month waitlist was mentioned, indicating possible demand or limited capacity, but also a barrier and added stress for families seeking placement. These financial and administrative problems are not minor gripes; they have led to real consequences for residents and families and are a dominant negative theme.
Privacy and facility maintenance issues also appear. At least one review alleges a privacy breach where medical information was shared with unauthorized people, which raises compliance and confidentiality concerns. On the physical side, most reviewers described the building and rooms as clean, yet there are specific complaints about sticky floors and broken or shattered window blinds. Some reviewers summed their impression of the administrative side as chaotic or a “train wreck,” indicating that even with good caregiving, operational problems can overshadow positives.
In summary, Divine Life Assisted Living Center of Lansing: Memory Care appears to provide a high level of hands-on, compassionate caregiving in a small, clean, and personable setting that many families and residents value and would recommend. That strength is counterbalanced, however, by inconsistent management behavior, poor and unreliable administrative and financial practices, communication failures, and at least one reported privacy breach. These latter issues are significant enough that they have caused some families to withdraw residents or to advise against the facility. Prospective families should weigh the quality of direct care and staff rapport heavily but also perform careful due diligence: ask detailed questions about billing and accounting procedures, get written privacy and communication policies, clarify onboarding/training practices, verify who will be the day-to-day managers, and confirm how the facility handles Medicaid Waiver guidance and waitlist policies. Doing so will help determine whether their likely experience will align with the many positive caregiver reports or with the serious administrative concerns reported by other families.
