Overall sentiment across the reviews is predominantly positive, with many reviewers praising Manoogian Manor for its clean, well-maintained and attractively appointed facility, small community feel, and robust life-enrichment programming. Multiple reviewers highlight that the building and resident rooms are contemporary and elegant, with customizable furnishings and pleasant outdoor features. The community size (around 60 residents) is frequently cited as contributing to a close-knit, social environment where residents appear happy and engaged.
Care quality and staffing are commonly praised: reviewers repeatedly describe aides, nurses, med-techs, housekeeping, activities staff and reception as compassionate, patient, and treating residents like family. Several comments single out the front desk and admissions process as welcoming and smooth. The presence of on-site medical resources and therapy (doctors, PT & OT) is noted positively, and many family members express trust in the caregiving team. Life Enrichment is a strong theme — reviewers report daily crafts, music programs, visiting musicians, movie nights, bus trips, themed family events (for example Mexican fiestas), and other activities that keep residents active and socially involved.
Dining receives mostly favorable remarks: many reviewers call the food wonderful, delicious and healthy, and some specifically say it is better than average. However, there are occasional complaints about limited menu choices and difficulties accommodating special dietary needs, so dietary flexibility may vary by case. Housekeeping and cleanliness are consistently highlighted as strengths; reviewers repeatedly say there is no unpleasant odor and that rooms and common spaces are well cared-for.
While the bulk of feedback is positive, a clear pattern of managerial concerns appears across multiple reviews. Several reviewers report a decline in service and communication following leadership changes, describing the new director as less responsive, more focused on charging for additional services, and contributing to overall reduced quality. Conversely, some reviews praise specific leaders (one named leader received positive mention) and earlier directors, indicating a perceived change over time rather than a uniform experience. Alongside these managerial criticisms are isolated but serious allegations: at least one reviewer reported a delayed recognition and reporting of a stroke that they linked to a poor outcome. This is a significant safety concern raised by reviewers and should be explored directly with the facility.
Other negative themes, though less frequent, include reports of perceived favoritism or mistreatment by staff, minor laundry problems, and occasional rejections of requested rehab services. These issues appear episodic rather than universal, but multiple mentions of management instability and communications breakdowns suggest variability in resident/family experience depending on leadership and possibly staffing levels.
In summary, Manoogian Manor is frequently described as a top-notch, well-maintained, small non-profit community with strong social programming, attentive caregiving staff, good food, and a welcoming admission experience. These strengths are cited by many families and residents and form the dominant impression in the reviews. At the same time, multiple reviewers call attention to leadership changes and a perceived decline in responsiveness and service quality tied to a new director, and at least one reviewer cites a very serious clinical/safety incident. Prospective residents and families should weigh the clear positives (facility condition, active programming, compassionate staff reported by many) against the reported management concerns and isolated safety allegations. Recommended next steps before deciding would be: visit in person, speak directly with current leadership about staffing levels and emergency protocols, ask for recent state inspection reports and incident histories, confirm how dietary needs are accommodated, and request references from current families to get up-to-date perspectives on management and care quality.
