Overall sentiment across reviews for Alice Lorraine Care Center is predominantly positive about the personal, home-like character of the facility, its grounds, and the majority of direct-care staff, but there are consistent and significant concerns around specialized memory care, safety, and certain operational inconsistencies.
Care quality and staff: Many reviewers emphasize that caregivers are caring, compassionate and attentive, praising a high staff-to-resident ratio that enables individualized care. Multiple families report that their loved ones are happy, engaged and well-cared-for, and several speak to a “family-like” environment with staff who work well with families. At the same time, a notable subset of reviews raises red flags about staff training and competence in dementia or memory care. Specific complaints include caregivers who are “clueless” or undertrained for memory-related needs and reports of hygiene lapses (teeth brushing not occurring, infrequent showers). Staff turnover is mentioned, which can contribute to inconsistency in care. There is also at least one comment describing the administrator as unprofessional, which may reflect isolated management issues.
Safety, medication and clinical coordination: Several serious operational concerns appear repeatedly. Reviews mention safety problems including accidents and an arm fracture. Medication coordination problems are called out, and one review indicates a resident was sent out for psychiatric evaluation and then not allowed to return after hospitalization — a serious continuity-of-care and admission/readmission policy concern for families with behavioral or complex clinical needs. While the facility offers in-house medical support (doctor and nurse practitioner visits), these clinical strengths are tempered by reports of poor coordination around medications and external providers (for example, inconsistent podiatrist scheduling).
Facilities and environment: Positive comments about the physical environment are frequent: many reviewers praise a warm, cozy atmosphere, large windows and lots of natural light, beautiful grounds with a garden and gazebo, and overall high-standard maintenance in much of the facility. The small size (around 20 residents) is frequently cited as a benefit, creating a homelike feeling and personalized attention. However, there are also contrasting comments describing a darker, older lower level described as basement-like, and some reviewers report poor cleanliness in parts of the building. These mixed descriptions suggest variability between areas of the building or evolving maintenance issues that prospective families should inspect in person.
Dining, activities and programming: Reviewers generally like the food and note snacks are available; several say lunch smells good and some praise the meals. Others mention the food is only “ok,” indicating some inconsistency. Programming is a clear strength: the facility is described as busy and active, offering daily activities, outings, entertainment, and social engagement — factors that reviewers frequently cite as contributing to residents’ happiness.
Management, cost and comparisons: Many reviews characterize the operation as family-run and personal, and several highly recommend the facility. That said, one reviewer explicitly notes the monthly cost is higher than a competitor (Elderly Solutions), signaling that pricing is above some local alternatives. Management communication and professionalism appear mixed — most families report good collaboration with staff, while at least one review calls out an unprofessional administrator and others reference problematic policy actions (e.g., refusal to readmit after hospitalization).
Patterns and recommendations: The review set paints a picture of a small, well-liked assisted living with strengths in atmosphere, engagement, and individualized attention, but with recurring and consequential concerns in memory-care expertise, safety, medication management, and some facility/cleanliness inconsistencies. For families considering Alice Lorraine Care Center, the reviews suggest it can be an excellent option for residents who need a warm, social, small-home environment and general assisted living services. However, for residents with significant dementia-related needs, behavioral health issues, complex medication regimens, or high fall/safety risk, prospective families should pursue targeted due diligence: ask about staff dementia training and certification, review incident and fall reports, inspect the lower-level areas cited as dark/old, confirm medication management protocols and readmission policies, clarify how behavioral health situations are handled, verify staffing stability and turnover rates, and compare costs and services with nearby alternatives.
In summary, Alice Lorraine Care Center receives high marks for its homelike atmosphere, caring staff, active programming and attractive grounds, but reviewers consistently raise serious concerns about memory-care readiness, safety incidents, medication coordination and some facility inconsistencies. These mixed but specific patterns mean the facility may be an excellent fit for many residents, yet it warrants careful questioning and a thorough tour for those with dementia, high medical needs, or safety vulnerabilities.
