Overall sentiment in the reviews is predominantly positive about Saint Therese at IHM Senior Living’s physical environment, communal atmosphere, and many staff members, but there are several serious concerns raised that prospective residents and families should note. Multiple reviewers emphasize the attractive, peaceful grounds and unique access to farm and convent areas that allow for gardening and meaningful outdoor time. The facility itself is repeatedly described as beautiful and stunning, with spacious apartments and a thoughtful, comfortable layout. Cleanliness is highlighted strongly — reviewers call the community immaculately clean and comfortable — and some state that their experience has exceeded expectations.
On the staffing front the reviews present a mixed but mostly favorable picture. Several reviewers call staff knowledgeable, professional, friendly, and welcoming, and they specifically praise the Sisters as a positive part of the community, with statements expressing gratitude and a sense of being blessed to belong. That sense of a warm, faith-based community appears to be a major strength for many residents and families, contributing to feelings of inclusion and satisfaction.
However, there are notable and repeated negatives that must be taken seriously. A number of reviews report rude staff and describe management as unhelpful when problems arise. More alarming are allegations that night shift staff have been sleeping on duty and that there have been discriminatory attitudes toward people of color (POC). These issues point to potential lapses in supervision, staff training, and management responsiveness. While the positive comments about professional, caring staff suggest many employees perform well, the negative reports are specific and significant enough that they represent real risk factors for prospective residents — particularly concerns about safety and equitable treatment.
Activities and lifestyle elements mentioned are focused mainly on gardening and outdoor access; reviewers are excited about the ability to garden on the farm and convent grounds and appreciate the peaceful outdoor spaces. There is little or no feedback in these summaries about dining, medical care quality, therapy services, or recreational programming beyond gardening and general community life, so those areas remain unaddressed in this dataset and should be explored directly by visitors.
In summary, Saint Therese at IHM appears to offer an attractive, clean, and peaceful living environment with spacious apartments and a strong community ethos centered in part on the Sisters and access to garden/farm grounds. Many residents praise staff professionalism and friendliness. At the same time, several serious concerns — rudeness from some staff, reports of management being unhelpful, an allegation of night staff sleeping on duty, and reports of discriminatory behavior toward POC — indicate variability in the resident experience and potential issues with oversight and culture in portions of the staff. Prospective residents and families should weigh the facility’s clear strengths in environment and community against these operational and cultural red flags, and should visit in person, request information about staff training, supervision and incident response, meet day and night staff if possible, ask about diversity and anti-discrimination policies, and get references from current residents to form a fuller picture before deciding.
