Overall sentiment: The reviews for Northport Highlands are predominantly positive, with a strong consensus that the community provides compassionate, individualized care in a warm, home-like environment. The most frequently cited strengths are the staff — described repeatedly as attentive, kind, experienced and patient — and the breadth of amenities and activities that contribute to a genuine sense of community. Many family members and residents highlight long-term positive experiences, consistent staffing, and strong relationships among staff and residents, which together create a feeling that the facility is a ‘‘second home.’'
Care and staff: Across the summaries the caregiving team receives the most consistent praise. Reviewers note dedicated, compassionate caregivers who take time to know residents as individuals and develop personalized care plans. Multiple mentions of strong communication with families and good care coordination indicate that staff are engaged not only in day-to-day care but also in keeping relatives informed. Overnight and long-term staff are singled out positively, and the small memory care unit (14 residents) is especially noted for its right size and active participation of residents in activities. That said, a few reviewers mention being short-staffed at times, which suggests occasional staffing pressure despite the broadly favorable comments about personnel.
Facilities and environment: Northport Highlands is described as clean, thoughtfully designed, and comfortable. Consistent mentions of spacious rooms, ample storage, and sunny outdoor spaces (including a garden and bay views) paint a picture of an attractive physical setting. Signature amenities are often repeated: a heated indoor swim pool, two exercise areas/fitness spaces, multiple community rooms, and well-used outdoor seating/view spots. The building layout and common areas appear to encourage social interaction and safety, contributing to the facility’s ‘‘feels like home’’ sentiment.
Activities and community life: Activity programming is a clear strength. Reviewers describe a wide variety of options — movie nights, craft sessions, outings/day trips, ice cream socials, coffee-and-donuts gatherings, happy hours, and frequent music events such as singalongs and piano concerts. The community life is depicted as lively and engaging, with residents enjoying both scheduled programming and informal companionable time together. Multiple accounts highlight that activities are meaningful and help residents thrive and feel connected.
Dining: Dining impressions are mixed. Several reviewers praise the meals and the chef’s flexibility or describe ‘‘very good’’ food, while a notable subset reports that the food is not very good or even ‘‘awful.’’ Some families explicitly praise the dining room experience and note accommodating chefs; others report dissatisfaction. Because dining remarks are polarized, prospective residents should sample meals and ask about current menus and accommodations during a visit.
Management, maintenance, and isolated concerns: Most reviewers praise administrative staff as helpful and say financial arrangements are straightforward, but there are a small number of strong negative reports about management being rude or unresponsive. Isolated maintenance complaints appear as well — broken lights, non-working room amenities, and at least one report of being forced to leave or ‘‘kicked out’’ for seemingly minor reasons. These negative comments are less common than the positive ones but are serious when they occur. Prospective residents and families should ask management about maintenance response times, complaint resolution processes, and examples of how concerns are handled.
COVID impact and access: Several reviewers note that visitation restrictions during the COVID period were strict — including limits on outside healthcare providers — and one review recounts a death that occurred during restricted visitation. These comments reflect the difficult environment the facility and families faced during the pandemic rather than necessarily ongoing policy. Still, they underscore the importance of asking current visitation and external-provider access policies, and whether any lessons learned have been adopted into new procedures.
Patterns and recommendations: The dominant theme is a caring, engaged staff in a comfortable, amenity-rich setting that supports active, social living. The facility appears especially strong in personalized care, community life, recreational options, and the attractiveness of its physical campus (pool, exercise areas, bay views, large units). Areas to investigate further in a tour or conversation include inconsistent reports about food quality, occasional staffing shortages, maintenance responsiveness, and the quality of managerial interactions. Because some negative reviews are sharp and specific (rude management, broken room features, a dirty pool in at least one account), these may be isolated incidents but are worth clarifying directly with the community.
Bottom line: Northport Highlands receives high marks overall for its staff, individualized care, active programming, and appealing facilities. Most reviewers would recommend it for residents or employees. Prospective residents and families should visit in person, meet caregiving and administrative staff, sample meals, review the memory care unit if relevant, and ask about current staffing levels and maintenance/complaint procedures to ensure the aspects that matter most to them are consistently met.
