Overall sentiment across the reviews is highly mixed and polarized, with some reviewers praising the facilitys appearance, cleanliness, and particular caregivers, while a substantial number of reviews allege serious care, safety, and management problems. Several reviewers express strong trust in the facilitys ability to care for their loved ones, noting beautiful grounds and buildings, clean rooms, helpful and knowledgeable staff, and positive hands-on nursing care for certain residents. At the same time, a significant portion of feedback describes troubling operational and clinical concerns that warrant attention.
Care quality and clinical concerns are a prominent theme. Multiple reviewers report medication administration issues including late or missed medications. There are also allegations that some staff are suspected of drug use and of stealing prescriptions; these are serious accusations that recur in the summaries. Some reviewers describe doctors as rushed and performing poorly, and there are comments that nursing care on the second floor in particular needs improvement. Conversely, other reviewers explicitly state that nursing staff took good care of their relative, indicating uneven care quality between shifts, units, or individual caregivers.
Staff behavior and responsiveness appear inconsistent. Several reviews praise individual staff members as friendly, helpful, or knowledgeable, and a few single out two people as especially nice. However, many reports describe lazy, disrespectful, or even threatening behavior by staff, including at least one allegation of staff putting hands on residents. Long delays to respond to call lights, unanswered phone calls, and difficulty reaching nurses are recurring issues. The absence of in-room phones is highlighted as a factor that complicates resident-family communication and staff response times. There are also mentions of unkind attitude from specific nurses and instances where staff reportedly lied to visitors.
Management, communication, and safety are notable areas of concern. Reviewers mention ineffective management and poor communication, with the administrator Dan specifically described as ineffective and prone to making excuses. Multiple reviewers say they experienced poor phone contact and an unresponsive social worker. Some accounts are severe enough to report calling police or 911 and explicit requests that the facility be investigated or shut down. There are statements that the facility seems money-focused and that family members had to fight to get their loved ones released to another facility. Taken together, these reports suggest systemic issues with leadership, transparency, and escalation/incident handling.
Facility condition and environment feedback is mixed. Many reviewers praise the grounds and building aesthetics, and some explicitly call the facility very clean and state that residents are well cared for. At the same time, other reviewers report urine odor, filthy conditions, narrow halls, and parts of the facility being old. This contrast suggests variability in maintenance and housekeeping standards across different areas or times.
Activities and resident life get limited but positive mention. Bingo and social interactions were noted as exciting and enjoyable by reviewers who had a positive experience, indicating that programming exists and can be successful when staffed and coordinated well.
Notable red flags that emerge from these summaries include repeated medication issues, allegations of staff drug use and theft, reports of physical intimidation or inappropriate handling of residents, frequent communication breakdowns (no in-room phones, unanswered calls), inconsistent management and supervision, and at least one instance of emergency services being involved. Counterbalancing positives include strong praise from some families for cleanliness, certain caregivers, and the facilitys grounds and activities. The pattern is one of inconsistency: some residents and families receive good care and have positive experiences, while others report serious lapses and potential safety problems.
For prospective residents and families, these reviews suggest a need for careful due diligence. Recommended steps based on the patterns observed would include visiting multiple times and at different hours to observe staffing and responsiveness, asking for detailed medication administration records and staffing ratios, checking incident and inspection histories, speaking directly with nursing and management about complaints and how theyre addressed, and verifying whether the concerns about the second-floor nursing unit and absence of in-room phones have been remedied. Families currently involved with the facility who observe any of the more serious issues described should document incidents, escalate to licensing or ombudsman authorities as appropriate, and consider alternative care arrangements if prompt corrective action is not evident.
