Villa at the Bay

    1500 Spring St, Petoskey, MI, 49770
    4.2 · 93 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    3.0

    Strong frontline care, management lacking

    I visited The Villa and was impressed by genuinely kind, helpful and attentive staff, good PT/OT rehab, clean rooms, decent food and plenty of activities - residents seemed engaged and family visits were welcomed. However, I observed worrying operational issues: understaffing leading to slow call-button response and communication gaps with families, billing/administrative errors, privacy/coordination problems, small/outdated rooms and inconsistent cleanliness. Overall: excellent frontline care and therapists, but management, staffing and billing need improvement before I'd fully recommend it.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    4.16 · 93 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.6
    • Staff

      4.1
    • Meals

      3.3
    • Amenities

      2.6
    • Value

      1.3

    Location

    Map showing location of Villa at the Bay

    About Villa at the Bay

    Villa at the Bay sits by the water in Petoskey, Michigan, and offers memory care, long-term care, skilled nursing, and post-acute rehabilitation in a single-story building that's getting a big renovation to feel more like a boutique hotel when it's all done, and there's a whole team of 110 Villa team members working around the clock to help residents with care, daily routines, and medical needs, so families can count on expert guidance and resources for long-term decisions, plus there's a real focus on comfort, with private and semi-private rooms, in-room dining, and even a chapel or church space, and meals are made to fit different diets, which matters since meals are part of wellness here, and they've got around-the-clock care, daily cleaning, and a calm, home-like space with small touches to help everyone feel more at ease. Villa at the Bay accepts Medicaid and works with Trinity Health Plan, and you'll find memory care services, clinical recovery programs, and fitness and recreation spaces, plus organized activities for keeping the days active and engaged. Families can use transportation services, enjoy visiting pets, and take part in a full calendar of events, so there's always something happening whether it's a meal together or a group activity, and the staff stays professional, friendly, and kind, making sure rooms are clean and residents get what they need. Villa at the Bay pays attention to details like fresh meals, cozy rooms, special programs for women in business, and caring for seniors in a way that really tries to improve life, and you'll see a commitment to health, connection, and everyday comforts, plus you're never far from the water or a good meal, and there's always someone nearby to help if you need it.

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