Overall sentiment across the reviews is mixed and polarized: many reviewers express strong satisfaction, describing Country Living Senior Care of Pewamo as a small, home-like, and immaculate facility with caring, professional staff, while a number of serious and recurring concerns are also reported that relate primarily to staff experience, communication, supervision, and safety.
Positive themes appear consistently in a subset of reviews. The facility's smaller scale and ‘‘home-like’’ atmosphere are highlighted, along with physical features such as small private rooms with bathrooms and a closed-in back deck. Reviewers praise the presence of two nurse owners, and multiple accounts emphasize staff who are caring, friendly, and willing to go ‘‘above and beyond.’’ Practical amenities and services receive favorable mention: the community accepts Medicaid waiver, offers daily afternoon activities (typically 1–3 PM), and staff assist residents with daily tasks such as mail and laundry. Several reviewers characterize the environment as immaculate and say they feel blessed to have found this facility for their loved one.
However, the negative reports raise significant safety and oversight concerns that cannot be ignored. Multiple reviewers cite inexperienced staff and poor communication between shifts. There are several alarming incidents described: a failure to notify family members when a resident's health deteriorated, a report that a resident (the reviewer’s father) died without family being contacted, and medication being given at an early hour (morphine at 4:00 AM) without notification to family. Additional operational concerns include staff appearing distracted or on phones while residents were unsupervised, a near-choking incident, and reports of UTIs among residents. These issues point to lapses in supervision, training, handoff communication, medication notification protocols, and infection control or monitoring.
Taken together, the reviews suggest a dichotomy: when experienced, attentive staff are present, families report excellent, compassionate care in a pleasant setting; when less experienced or inadequately supervised staff are on duty, critical gaps in communication and resident safety appear. The presence of two nurse owners is a positive structural element, but the reviews imply variability in day-to-day execution and oversight—either in staffing consistency, shift communication, or training—leading to differing experiences among families.
Some topics commonly relevant to prospective families are not addressed in the reviews provided. For example, there is no information about dining quality, menu options, clinical staffing levels at night, formal staff-training programs, turnover rates, or formal incident-reporting processes. These are areas families may need to inquire about directly.
In summary, Country Living Senior Care of Pewamo receives strong praise for its small, clean, home-like environment and for many staff who are described as caring and professional. At the same time, recurrent and serious concerns about inexperienced staff, poor communication (including failure to notify families), medication timing without notification, supervision lapses, and resident safety incidents emerge in several reviews. Prospective residents and families should weigh these mixed reports carefully, verify current staffing and notification policies, ask how the owners oversee training and shift handoffs, and seek specific examples of how the facility has addressed the safety and communication issues raised in these reviews.
