Overall impression: The reviews for Reed City Fields present a mixed but largely positive picture with important, recurring concerns. Many families and residents strongly praise the community for its caring, dedicated staff, warm and home-like atmosphere, engaging activities, and homestyle meals. Several reviews note that new management and positive staff morale have improved perceptions and that medication adjustments and personalized care plans have led to measurable improvements for some residents. At the same time, a number of specific operational and safety issues are raised repeatedly enough to be notable: inconsistent staff behavior and unequal treatment, gaps in cleaning and hygiene, communication lapses with families, and situations where one-on-one care was unavailable or inconsistently applied.
Care quality and clinical concerns: Many reviewers emphasize that committed caregivers provide attentive, personalized care in numerous cases — with staff described as professional, vigilant about medical problems (for example, monitoring CHF), and effective in medication management. However, these positive accounts coexist with serious care-related concerns from other families. Key examples include a policy or practice that limits 1:1 care (despite some residents receiving individualized attention), reports that wheelchair-bound residents were fed while other requests for one-on-one support were denied, and at least one instance of a resident being left asleep in a common-area chair. There are also reports of multiple falls involving residents and of hospice involvement and a resident death; while hospice may be an appropriate service in some cases, these reports point to safety and clinical-staffing issues that families flagged.
Staff, communication, and family involvement: Staff are frequently described as friendly, attentive, and compassionate; many reviewers say the staff listen, enjoy their jobs, and make families feel welcome. New management receives positive mention for improving atmosphere and responsiveness. Conversely, a subset of reviewers describe unkind or dismissive staff behavior, unequal treatment among families, and specific inappropriate comments (for example, a remark about 'babysitting'). Communication is a recurring theme: some families report excellent updates and accessibility, while others say updates were not provided consistently and that they needed to be actively involved to ensure appropriate care. Problems accessing the dementia unit by phone and being unable to check on residents remotely were specifically cited.
Facilities, cleanliness, and dining: The facility is often described as clean, homey, and well-decorated, with residents and families noting a comfortable, 'home-away-from-home' vibe. Many reviewers praise the meals — calling them amazing, home-cooked, and enjoyed by residents — and note that dining has been a positive part of the move-in experience. However, there are contrary comments about cleaning consistency, with bathrooms singled out as not being cleaned regularly in some accounts. Another food-related concern is the reported lack of fresh fruits and vegetables.
Operational issues, safety, and staffing/training: Several practical and safety-related concerns appear repeatedly. Families reported instances where they were asked or felt compelled to perform tasks such as laundry and direct caregiving duties because staff support was lacking or inconsistent. One family described having to load a resident into a car for an ER visit with no staff help. Multiple accounts of falls and a call for more staff training suggest potential gaps in staffing levels, supervision, or clinical skills. The uneven availability of one-on-one care, paired with both positive and negative examples of staff attentiveness, points to inconsistent implementation of policies and variability in individual caregiver practices.
Net assessment and themes to watch: Reed City Fields has many strengths: a warm community environment, committed caregivers for many residents, engaging activities, good meals, and evidence of improvement under new management. Nevertheless, there are meaningful, repeatable concerns that prospective residents and families should investigate further: consistency of staff behavior, clarity and enforcement of 1:1 care policies, cleaning schedules (especially bathroom hygiene), communication practices with families (including contact to dementia unit), assistance during hospital transfers, and measures to reduce falls. The reviews suggest that experiences can vary substantially from one resident or family to another — some report peace of mind and strong recommendation, while others report distressing lapses that required family intervention.
Recommendation for readers: Based on these themes, anyone considering Reed City Fields should weigh the positive community attributes and staff dedication against the reported operational inconsistencies. Prospective residents and families should ask specific, concrete questions during tours and meetings: how 1:1 care is allocated, staffing ratios and training programs, protocols for transfers to the ER, cleaning schedules, availability of fresh produce in dining, and how communication with families (and access to dementia care units) is handled. Doing so will help determine whether the facility’s positive aspects consistently align with a particular family's needs and expectations.
