The reviews for Lakeside Manor present a deeply mixed and highly polarized portrait: many families and residents praise the facility’s physical plant, therapy programs, and a number of individual caregivers, while a large volume of reviews describe systemic problems with staffing, communication, safety, and management. Common positive themes center on the facility’s appearance and amenities (new, clean, hotel‑like building; attractive common areas and lake views), along with repeatedly praised rehabilitation services (PT/OT/Speech) and several standout staff members who families say went above and beyond. Activities, the on‑site physical therapy gym, hair salon, and cafe are frequently listed as strengths; multiple reviewers credit therapy teams with measurable functional improvement and successful discharges home. Many reviews explicitly name nurses, CNAs, and therapy staff who provided excellent, compassionate care, and some reviewers report excellent outcomes and a five‑star experience.
Counterbalancing the praise, the most consistent negative theme is chronic understaffing. Numerous reports indicate long waits for assistance (call lights unanswered for tens of minutes to hours), insufficient CNA coverage, and markedly worse service at night and on weekends versus weekday days. This staffing shortage is linked to multiple downstream problems: inconsistent nursing/CNA performance, delays in medication administration and treatments, missed or late meals, delayed or omitted hygiene and linen changes, and therapy scheduling gaps or no‑shows. Families repeatedly describe the need for constant oversight—checking that a loved one is bathed, dressed, medicated, and fed—because care quality varies dramatically depending on which staff members are on duty.
Communication and administrative issues appear as another major cluster of complaints. Reviews document poor or inconsistent communication with families and physicians, slow or absent responses from nursing leadership and administration, confusing or delayed discharge and billing processes, and frequent leadership turnover (several mentions of multiple administrators/DON changes). Some reviewers report billing and insurance irregularities—charges for therapy or skilled nursing allegedly billed but not provided—and even go further to allege fraud or inappropriate managerial conduct. While some reviews cite improving leadership under new ownership or a helpful administrator, others describe administrators and charge nurses as rude, defensive, or absent when problems arise.
Safety, cleanliness, and care‑quality incidents are reported often enough to be notable. A subset of reviews allege serious safety lapses: falls with injury, re‑hospitalizations after apparent neglect, delayed or omitted medication leading to complications, soiled bedding left for long periods, pest‑related evidence (mouse traps), and isolated but severe allegations including abuse, theft, and criminal misconduct. Infection control concerns (a reported COVID outbreak) and unsecured doors/poor security are additional safety worries noted in several reviews. While many residents experienced clean rooms and prompt housekeeping, others report significant lapses—stained or torn sheets, urine/feces on bedding, and infrequent vacuuming or room cleaning—indicating inconsistent housekeeping standards between residents/rooms or shifts.
Dining and daily living services form another clear pattern of mixed feedback. Some families enjoy the meals, praise attentive kitchen staff, and say alternative options are available; many more reviews call out poor food quality (cold, overcooked or bland meals), small portions, missed meal deliveries, or trays left unattended for residents who need feeding assistance. Equipment shortages and delays (beds, wheelchairs, commodes, shower stools, replacement batteries for TVs) are also repeatedly mentioned and compound residents’ discomfort and dependency on timely staff responses.
Taken together, the reviews suggest that Lakeside Manor offers strong potential—modern facilities, good therapy, and several highly capable staff—but operationally struggles with systemic understaffing, inconsistent shift coverage (nights/weekends worse), variable clinical performance, and administrative instability. These systemic issues lead to significant variability in resident experiences: some families report outstanding care and successful rehab outcomes, while others describe neglectful conditions and serious adverse events. Several reviewers explicitly caution against sending vulnerable loved ones to the facility without frequent family oversight, and multiple reports recommend avoiding the facility until staffing, management, and safety issues are reliably resolved.
Key patterns for prospective families to weigh: (1) therapy and many individual caregivers receive strong praise and can produce excellent outcomes, (2) day‑shift weekday care tends to be stronger than nights/weekends, (3) persistent understaffing and communication/administrative problems are frequently tied to lapses in basic care and safety, and (4) a small but vocal subset of reviews allege severe misconduct, billing irregularities, and safety incidents. If considering Lakeside Manor, reviewers collectively suggest asking specific questions about current staffing ratios for nights/weekends, documentation of medication and wound care practices, incident history, infection control policies, and recent management changes; and plan on close monitoring in the early days of placement until reliable patterns of care are demonstrated.
