The reviews present a mixed and at times polarized picture of Pomeroy Living Sterling Assisted Living and Memory Care. On the positive side, several reviewers emphasize strong elements of the physical environment and certain aspects of care: many residents have private apartments with dining areas, accessible showers and outdoor sitting areas; rooms are described as large and a straight-line layout is noted to aid resident navigation. Multiple reviews praised the staff highly, describing around-the-clock, attentive care that exceeded expectations for some families. Food, accommodations, and organized outings are called "wonderful" by a number of reviewers, and at least some accounts specifically cite strong infection control practices.
Counterbalancing those positive reports are a number of serious concerns raised by other reviewers. The memory care unit is repeatedly noted as problematic in some accounts: aggressive residents and noise are singled out, which can significantly affect safety and quality of life for memory-impaired residents. Several reviews describe inconsistent quality of care—while some residents apparently receive exemplary attention, others experienced lapses. Specific clinical and safety issues are described, including confusion around medication and diabetes documentation, wound care that family members felt was inadequate, and startling allegations of neglect such as residents being left outside or having food taken.
Staffing and management emerge as a central theme connecting many of the negative reports. Reviewers mention frequent staff turnover and leadership changes, and some perceive administration as uncaring. These personnel and management concerns are tied to operational problems like inconsistent care, poor documentation practices, and even claims that transfer documentation was blocked by administration. The combination of turnover and perceived administrative indifference appears to correlate with the most serious complaints (documentation errors, neglect, wound care lapses) while the most positive reports often come from families who experienced stable, attentive staff and responsive care.
Dining and activities also show a split: several reviewers described food and outings as wonderful, while at least one noted the food as only average. This suggests variability in resident experience that may depend on timing, staff on duty, or unit differences (assisted living versus memory care). Infection control is mentioned positively by some reviewers, but given other clinical concerns (medication/documentation issues and wound care), infection control praise does not eliminate other safety-related complaints.
Taken together, the reviews indicate a facility that can and does provide very high-quality, attentive care for some residents, with strong accommodations, good layout, and valued activities. However, there are repeated, serious reports of inconsistent care quality, management and documentation problems, and safety concerns—particularly within memory care—linked to staff turnover and leadership instability. These contrasting themes suggest experience at Pomeroy Living Sterling may vary substantially by unit, staff on duty, and individual circumstances. Prospective residents and families should weigh both the positive reports of exceptional care and the negative reports of neglect and documentation failures; follow-up questions about staffing stability, memory care unit policies, medication and wound-care protocols, and how the administration addresses complaints would be prudent before making placement decisions.
