Regency, a Villa Center in Taylor, MI, has 244 certified beds and usually cares for about 198 residents each day, and is part of Villa Healthcare and a for-profit organization, so the approach is pretty businesslike, but the place tries to bring a homelike setting, especially in its Villa Center, which people say feels inviting though it could stand to be more comfortable and nicer-looking in spots. The center offers different programs and areas with unique names, and it gives several types of care, like assisted living, memory care, skilled nursing, and short-term rehab, as well as long-term housing for folks needing more help with daily activities. There are private rooms that have TVs, telephones, and in-room dining, which is nice when you want some peace and quiet, and residents get meals in dining rooms that some call "not bad." There are religious services in the chapel, mild exercise classes, social hours, arts and crafts, counseling, support groups, and planned outings, and there's pet visitation for those missing animal friends.
Nurses and aides give pain management, wound care, post-surgery help, cardiac care, and therapies like enteral or intravenous treatments, with about 3.49 nursing hours per patient each day, and nurse turnover is high at about 59%, which can lead to changes in staff that may confuse or upset some residents. The clinical side offers programs for Memory Care, Cardiac Care, and Dialysis, and short-term intensive therapy is available for people recovering from illness or surgery. There are skilled nursing and assisted living services, and the staff tries to help with things like mobility and getting folks to appointments, but there have been reports of people walking around not clean and some have had trouble with getting the right medications on time, and the nurse call system can be slow. Some visitors and family members have said the rooms, at least on the second floor, are usually clean, but there are complaints about rude staff yelling, and even cursing, as well as infection and hygiene problems, so families with concerns should check in often.
There are regular events like theme parties, games, entertainment, and resident programs, and social services are part of daily life with counseling, help for personal matters, and educational sessions, aiming to support people as they adjust. The building is open 24/7, with emergency and transportation support, and follows all local, state, and CDC COVID-19 rules to keep people safe. Regency also offers training for assisted living staff, including the CALD program and medication management as part of their regulatory compliance, and it's got resources for people wanting to learn about how these homes are supposed to run. Residents and staff are supposed to work together for better experiences, and a lot of people there try to do a good job, even though there are obvious areas where things could be improved. Some folks say the place does feel relaxing if you want somewhere steady for recovery or daily care, but families should ask plenty of questions and tour the facility to see how it feels in person.
