Overall sentiment about Vibrant Life of Temperance is highly mixed, with strong positive reports about individual caregivers, activities, and certain operational locations or shifts contrasted by serious negative accounts relating to staffing, communication, safety, and cleanliness. Many reviewers praise the compassion and dedication of specific staff members and teams — describing caregivers who go above and beyond, a warm, family-like atmosphere, and residents who are engaged, active, and thriving. Several reviews highlight robust programming (music, exercise, bingo, garden activities), seven-day activity schedules, and generally satisfying meal service that can accommodate special diets. A number of families reported improvements over the last 12 months, affordable pricing, and excellent collaborative relationships with staff and memory-care leadership, which in some cases led to notable health or quality-of-life gains for residents.
However, there is a recurring and concerning pattern of inconsistent care quality and operational problems. Multiple reviewers describe under-staffing, long shifts, and overwhelming workloads for aides — particularly at night — which reviewers link to delayed or missed care tasks (including medication delays) and neglectful incidents (some extremely serious claims such as residents being left in feces or urine). Staffing variability is emphasized: while some shifts or teams (notably a praised second shift and certain memory care staff) receive strong positive mention, other staff are characterized as uncaring, rude, or even abusive. High staff turnover and reports of staff being overworked or treated poorly by management suggest systemic workforce challenges that affect resident experience.
Management and communication are another consistent area of concern. Several reviews report unresponsive or unavailable management, unanswered phone calls, and poor follow-up on family inquiries about condition or medications. This lack of reliable communication contributes to family distress and a sense of neglect, especially when paired with reports that staff lack sufficient medication knowledge. Conversely, other reviewers cite examples of effective family communication and close collaboration with staff, underscoring inconsistency across time periods or facility locations.
Facility conditions are described unevenly across reviews. Some locations are noted as clean, homey, and pleasant-smelling, while other reviews describe poor cleanliness, strong odors likened to litter boxes or barns, bugs in lighting and bathrooms, and general lack of attention to hygiene. Room size and layout are commonly criticized: small rooms and the absence of private bathrooms in some accommodations were repeatedly noted as drawbacks. Several families also reported lost personal items (glasses, clothing) and concerns about possible theft or misplacement of possessions, which feeds into broader worries about supervision and property management.
Dining and activities generally receive favorable comments, though some reviewers found meals bland. The facility’s programming — especially musical entertainment and daily activities — is often cited as a bright spot that enhances resident engagement. Memory care leadership and specialized staff receive positive mentions in several reviews, but there are also comments that reviewers could not see or access an Alzheimer’s facility or felt rushed during tours or transfers.
Notable isolated but serious complaints include reports of respite-care disappointments (respite stays ending abruptly), removal of a resident after a short stay, and instances where families decided to move residents out because of cleanliness, staffing, or care concerns. These incidents, while not universally reported, contribute to an overall impression of inconsistency: some families strongly recommend Vibrant Life and credit it with significant improvements in resident wellbeing, while others strongly advise against it due to safety, hygiene, or leadership failures.
In summary, Vibrant Life of Temperance displays clear strengths in staff compassion (though uneven), activity programming, and in some cases strong family collaboration and improvements over time. Those strengths are undermined for many families by recurrent problems with staffing levels, management responsiveness, cleanliness and safety, and inconsistent communication. Prospective families should weigh both the positive testimonials of attentive, committed caregivers and the reports of serious lapses; visiting the specific location, asking detailed questions about staffing ratios, medication procedures, incident reporting, laundering and property policies, and speaking with current family members or recent residents could help assess the current operational state and consistency of care before making placement decisions.
