Aberdeen Skilled Nursing receives deeply mixed and highly polarized feedback. A substantial portion of reviewers praise the compassion, professionalism, and responsiveness of individual caregivers and nursing management. These positive reports frequently highlight attentive nurses, caring CNAs, reliable medication scheduling, prompt maintenance, effective family communication, and successful short-term rehabilitation experiences. Several reviewers named specific staff who provided exceptional care and described a resident-focused culture where families felt listened to and reassured. In these accounts the building and rooms were described as clean, meals acceptable, and residents engaged in activities — portraying Aberdeen as a place with strong individual staff members and the potential for good care.
Contrasting sharply with the positive commentary are numerous and severe complaints alleging neglect, abuse, and dangerous clinical outcomes. Multiple reviewers report catastrophic lapses in care: sacral bedsores, pressure wounds that progressed to gangrene, skin tears, untreated infections (including sepsis), scabies outbreaks, repeated falls with fractures or cracked ribs, and emergency room transfers. Some described residents left sitting in urine, covered in food, or not turned for long periods. There are allegations of over-sedation or inappropriate medication practices, and at least one claim of an arm injury that a physician reportedly confirmed as abuse. These are not isolated minor grievances but describe life-threatening consequences and deaths for some residents. Several families reported filing complaints with authorities and expressed profound guilt and anger over perceived neglect.
Facility conditions and safety are another major theme with conflicting reports. Some reviewers found the facility clean and without odors, while many others described pervasive foul or musty smells, flies, bedbugs, and generally unsanitary conditions. Dining receives mixed marks: a subset reported good portions and acceptable meals, but many described the food as disgusting or filthy. Physical plant and accessibility issues are repeatedly cited: prolonged elevator outages (one account says a service elevator was out for six months), the need for a key to operate the elevator, an alarm on stairs that prevents independent egress, and only one elevator working at times. These problems create real safety risks during emergencies and limit resident mobility, with families stating residents cannot leave without staff assistance. Other facility complaints include dated or dilapidated infrastructure, not enough electrical outlets, limited or empty snack and soda machines, and an overall sense of being understaffed and under-resourced.
Staffing and management present a mixed but concerning picture. Many reviewers commend individual caregivers, nurses, and supervisors for being kind, responsive, and attentive. Yet an equally strong thread of reviews describes chronic understaffing, slow or non-existent managerial response to serious problems, high staff turnover, and the frequent use of agency staff. Some accounts accuse management of ignoring safety hazards (e.g., elevator outages) and being dismissive when families raise clinical concerns. There are even allegations of financial misconduct and theft involving medical staff, though these are presented as claims rather than verified findings in the reviews. The net result is an inconsistent experience: care quality appears to depend heavily on which staff are on shift and how management is engaging on any given day.
Patterns and recommendations: The reviews portray Aberdeen as a facility with capable and committed individual staff members but with systemic vulnerabilities that have led to very serious adverse events for some residents. Positive outcomes (clean rooms, good rehab, effective communication) coexist with extreme negative experiences (neglect, wounds, infections, and safety failures). Prospective residents and families should treat these reviews as a signal to perform focused due diligence: visit the unit multiple times at different hours, ask for current staffing ratios and turnover statistics, inquire about elevator and emergency egress reliability, review recent inspection citations and complaint histories, request data on pressure ulcer rates and falls, confirm infection control practices (especially given reports of scabies and outbreaks), and meet primary caregivers who will be assigned. If considering short-term rehab, ask for specific therapy plans and measurable goals. For current families, escalate urgent clinical concerns in writing, document incidents, and contact ombudsman or regulatory authorities if immediate harm is evident.
In summary, Aberdeen Skilled Nursing shows evidence of both strong, compassionate caregiving by certain staff and dangerous, systemic failures affecting other residents. The facility's quality appears highly uneven: some families had excellent experiences, while others reported neglect with severe consequences. Because of this variability and the gravity of the negative reports, careful investigation, frequent oversight, and clear contractual or monitoring arrangements are advisable before placement.
