Overall sentiment in these reviews is mixed but leans positive with an important caveat. Many reviewers emphasize outstanding, compassionate caregiving: staff are repeatedly described as loving, caring, knowledgeable about health care, and professional. Multiple comments highlight that residents received great, attentive care—one reviewer noted that staff provided comfort and peace of mind during a family member's last days. The personal, hands-on nature of the care is a recurring theme, and several reviewers explicitly state they would highly recommend Shelby Manor for the quality of direct care and the warmth of the staff.
Facility and maintenance impressions are also favorable. Reviewers call the community "very clean," "well-maintained," and "lovely," and they describe a nice community atmosphere and family-owned character that can feel comforting to families seeking a homelike setting. Staff demeanor is frequently praised as polite, courteous, and professional; one reviewer even noted that a family member works there and that residents adore the staff, which suggests continuity and close personal relationships between caregivers and residents.
However, a significant and consistent concern across reviews relates to policy enforcement and management responsiveness. Multiple summaries report that the facility's no-smoking lease clause is not being enforced: smokers (and in at least one summary, alleged drug users) are allowed to sign leases and continue behaviors prohibited by policy. This problem is explicitly linked to management inaction and an office manager named Danielle Lazoen, who at least one reviewer described as unable or unwilling to address the issue. These comments suggest a pattern where operational leadership fails to follow through on lease terms and resident safety/comfort expectations. That concern is serious because it directly impacts resident well-being, air quality, and overall comfort and has driven at least one reviewer to advise against the community.
Notably, reviewers do not provide detailed comments about dining, activities, or specific medical service offerings; those areas are largely unmentioned, so no firm conclusions can be drawn from these summaries about programming or food quality. Another point that emerges is variability in executive-level engagement: one reviewer said they preferred another community because of a stronger executive manager connection, indicating that perceptions of leadership presence and responsiveness may vary and influence family decisions.
In summary, Shelby Manor appears to excel at daily caregiving, producing strong positive impressions for cleanliness, compassion, and hands-on support—particularly in end-of-life care. At the same time, repeated and specific complaints about enforcement of smoking and drug-related lease provisions and about management responsiveness introduce a material concern that prospective residents and families should investigate further. When evaluating Shelby Manor, families should weigh the highly praised caregiving and facility upkeep against documented management and policy-enforcement issues: ask for specifics on smoking and drug-use enforcement, speak with current families about management responsiveness, meet the executive leadership, and verify any commitments in writing before making a decision.
