Overall sentiment across reviews for St. Anthony Healthcare Center is highly mixed and polarized. Many families and patients report outstanding, compassionate care—particularly in the rehabilitation wing—while others describe serious, sometimes dangerous, lapses in basic nursing care and safety. The result is a pattern of striking variability: some units, staff, and shifts are repeatedly praised for excellent therapy outcomes, clean rooms, strong leadership, and warm personal attention; other reports describe neglect, medication errors, unsanitary conditions, and unprofessional or abusive behavior.
Care quality and clinical issues: Rehabilitation services (PT/OT/ST) receive frequent positive mentions—reviewers note effective therapy, measurable progress, and therapists who helped patients return home. Conversely, long-term and medical nursing care is where most negative reports concentrate. Repeated complaints include missed or delayed medications, undisclosed dosages (including serious mention of morphine), missed dialysis pickups, delayed wound care, and failures in diabetes management (wrong/unwanted sugars, insulin errors). Several reviews describe clinical outcomes attributed to neglect: dehydration, urinary tract infections, untreated wounds with urine contamination, hallucinations from poor care, and transfers to hospital for acute events. More severe allegations include delayed ambulance response, a coma allegedly linked to medication problems, and even claims of a resident death tied to staff inaction. These posts indicate potential systemic clinical-safety gaps rather than isolated incidents.
Staff behavior, responsiveness, and training: One of the clearest patterns is inconsistent staff performance and responsiveness. Numerous reviewers report long wait times for bedside assistance, unanswered call lights, and periods when no nursing staff were present on the floor. Concomitantly, many families single out individual nurses, CNAs, and social workers by name (e.g., Fay, Regina, Dritan, Amy, Sheri/Shari, Erin, Kim Lewis) as exceptional—going above and beyond, being kind, or managing care effectively. However, other posts describe rude, mocking, or malicious behavior, allegations of staff sleeping on duty, staff on their phones, punched residents, theft or missing clothing, and claims of bullying or retaliation by management. This split suggests staffing levels, turnover, training, and culture vary significantly by shift or unit.
Facilities, cleanliness, and maintenance: Reviewers strongly disagree about the physical environment. Many describe a bright, modern, hotel-like facility with private rooms, clean bathrooms, and good housekeeping. Several positive posts praise a newly-built rehab area, private showers, and a generally fresh, pleasant smell. In contrast, multiple reviews report serious maintenance and sanitation problems: strong persistent odors, gnats infesting rooms and refrigerators, sewage or bathroom leaks, brown towels on floors, taped-up broken windows, and rooms described as ‘jail-cell-like’ on certain floors. These conflicting accounts imply that cleanliness and maintenance may be uneven across floors or have improved/worsened over time; some reviewers even mention improvements compared to a prior decade.
Safety, incidents, and infection control: Several reviews raise urgent safety concerns. Complaint themes include unattended falls, residents left sitting in urine or feces for extended periods, failures to monitor oxygen or take a resident to the hospital after injury, and poor wound-care leading to infection risk (including possible MRSA exposure). One reviewer described a window blown in and temporarily patched with tape, which signals maintenance and safety protocol failures. These reports are serious because they involve immediate risk to residents’ health and well-being and were sometimes combined with allegations of management not reporting or addressing incidents transparently.
Dining, activities, and resident life: Dining and activities receive mostly positive feedback but with exceptions. Many reviewers praise the food—some calling it fine-dining or restaurant-style—and note responsive kitchen staff accommodating dietary restrictions. The activities department is frequently cited as fun and engaging, with DJs, events, therapy dogs, and stimulating projects. Yet several families report poor or inappropriate meals (especially in the context of diabetes), cold food, and missed showers or basic comfort items—demonstrating again that resident experience varies depending on staff and unit.
Management, communication, and administration: Leadership reviews are also mixed. Several reviewers name administrators as proactive, hands-on, and excellent, crediting them with smooth admissions, strong communication, and a family-like facility culture. Conversely, other reviews accuse management of favoritism, dishonesty during admissions, covering up incidents, poor responses to complaints, and even retaliation against raising issues. Communication gaps between shifts and lack of chart review are noted; families often report unanswered phone calls and difficulty reaching physicians or getting timely updates. These systemic communication failures amplify the negative effects of clinical lapses and create distrust among families.
Patterns and recommendations for prospective families: The dominant pattern is inconsistency—high-quality rehab and individual caregivers exist alongside documented instances of neglect and safety failures. The reviews suggest that outcomes may depend heavily on which unit, shift, or staff members are caring for a resident. For prospective families, these reviews underscore the value of in-person visits, asking specific questions about staffing ratios and shift coverage, medication administration protocols, wound and infection control policies, and the facility’s incident reporting and follow-up procedures. It may also help to request recent inspection reports, meet the nursing leadership and social work team, and ask for references from recent families who had long-term placements rather than short-term rehab only.
Conclusion: St. Anthony Healthcare Center elicits strong praise for its rehab services, some exemplary staff members, private-room accommodations, and engaging activities. At the same time, a substantial number of reviews contain grave allegations of neglect, medication mismanagement, poor hygiene in some areas, safety incidents, and inconsistent management response. The balance of reviews indicates a facility capable of delivering excellent care in many instances but with enough serious negative reports that families should exercise caution, verify current staffing and safety practices, and monitor residents closely if choosing this center for long-term care.
