The reviews for Fleischman Residence - Assisted Living are sharply polarized, showing a facility that elicits both strong praise and serious criticism. Positive accounts emphasize a small, private, well-kept facility with elegant decor, kosher meals, active Jewish community programming, and staff who treat residents with dignity and respect. Negative accounts describe systemic care and management failures: understaffing, neglect, medication mistakes, safety hazards for memory-impaired residents, and troubling administrative behaviors. This contrast suggests significant variability in resident experiences that may depend on unit, time period, staff shift, or individual resident needs.
Care quality and resident safety are the clearest areas of concern in the negative reviews. Multiple accounts report that residents—especially those with Alzheimer's or dementia—are left unsupervised in common areas, have experienced falls, and in at least some cases developed bed sores or required removal for substandard care. Medication errors and reports that the facility’s only physician is a psychiatrist who primarily prescribes sedatives raise alarm about clinical oversight and the appropriateness of medical management for frail or cognitively impaired elders. At the same time, other reviewers specifically praise the memory care as well-trained and attentive, indicating either inconsistent practices across teams/units or significant changes over time.
Staffing, professionalism, and management show a wide range of feedback. Favorable reviews praise responsive, respectful, and attentive staff who create a familial atmosphere. Conversely, critical reviews describe unhappy, inexperienced, or disrespectful staff, theft of personal items (hearing aids), and a requirement that families produce receipts before replacement—an especially concerning detail. Administration is frequently called out in negative reviews as untrustworthy, contradictory, and unresponsive; some families report long, traumatic processes to secure a resident’s removal, police involvement, restricted family contact, and even admission to a mental health ward under questionable circumstances. These serious allegations, combined with reports that administrators were difficult to work with, suggest breakdowns in incident reporting, transparency, and family communication in some cases.
Facilities and physical environment similarly attract mixed commentary. Many reviewers describe elegant decor, well-maintained grounds, clean common spaces, and an overall “touch of class” with small, private-feeling units and patios for some residents. Other reviewers, however, report dirty and disorganized conditions, older building limitations (small rooms, no full-size refrigerators or washer/dryer in units), and renovation activity that may be disruptive. The presence of a kosher kitchen and Jewish holiday celebrations are recurring positives that underline the facility’s cultural fit for some families.
Dining and programming are another area of divided experience. Several reviewers praise kosher meals and a variety of activities and programs (lectures, movies, library, holiday events), describing residents as engaged and content. Yet other reviews complain of poor food quality (described as horrible by some) and even report that there was effectively only one meal a day (dinner) in some circumstances. Activity levels are similarly inconsistent in reports: some residents enjoy organized programs and community involvement, while others experienced limited or absent activities.
Overall patterns indicate that Fleischman Residence may deliver very good experiences for some residents and families while failing others in ways that are serious and potentially dangerous. Frequently mentioned specific issues to watch for include staffing levels and supervision (particularly for memory care), medical oversight (availability of non-psychiatric physicians and sedative prescribing practices), hygiene and cleanliness in particular units, management responsiveness, theft and personal-contents policies, and family visitation/access rules (including any COVID-related restrictions). Positive indicators include the kosher kitchen, community programming, intimate facility size, proximity to a hospital, and reports of caring, professional staff in many accounts.
For prospective residents and families, the reviews suggest a strong need for targeted, specific questions and thorough due diligence: ask about staffing ratios on the intended unit and at night, clarify medical coverage and who signs off on prescriptions, review policies on personal items and theft, request incident and complaint handling procedures, confirm bathing/incontinence support policies (and whether supplies must be provided), confirm visitation and cell phone/family access rules (especially post-COVID), tour the specific apartment/unit you would occupy, and speak with current residents/families in that unit. The mixed nature of experiences means that careful, specific inquiries and multiple visits (including at different times of day) are essential to determine whether Fleischman Residence is a good fit for a particular resident’s needs.
