The reviews for Notting Hill of West Bloomfield present a starkly mixed portrait: the facility is repeatedly praised for its rehabilitation services, modern building, and several compassionate individual employees, while simultaneously criticized for inconsistent nursing care, staffing shortages, and serious safety and hygiene incidents. Across dozens of accounts, the therapy departments (physical therapy and occupational therapy) receive the most consistent and strongest positive feedback. Reviewers report rapid, measurable improvement—sometimes within weeks—crediting dedicated therapists, advanced modalities, and an intensive rehab focus. Many families described returning home after successful short-term rehab stays and singled out specific therapists and the therapy team as exceptional. Activities and amenities such as a piano room, restaurant-style dining, pool therapy, and a well-kept aesthetic are commonly noted as bright spots that contribute to residents' quality of life.
Despite these strengths, nursing and personal care emerge as the primary problem area. Numerous reviewers describe wide variability in nursing and CNA performance: some staff are described as attentive, caring, and responsive, while others are characterized as rude, lazy, or untrained. Night and evening shifts receive particular scrutiny, with repeated reports of long response times to call lights, delayed medication administration (including multi-hour delays and missed doses), and occasions when residents were reportedly left in soiled conditions for many hours. Several accounts describe severe neglect such as residents left in urine or feces, long unattended periods, and delays in responding to emergencies; a number of reviewers expressed that these incidents warranted regulatory review. Wound care failures, new or worsening bedsores, rough handling, and at least a few allegations of physical mistreatment further heighten safety concerns.
Communication, management, and systemic issues are another recurring theme. Families frequently report poor or inconsistent communication from nursing, therapy, and medical staff; social work and discharge planning are described as disorganized in many accounts. Admissions staff are often singled out positively (helpful and welcoming), yet higher-level management is characterized as "nice but ineffective" by some reviewers. Several reviewers note ownership or billing disputes, including advance payment practices, refund delays, and concerns about the private-pay cost. There are also multiple reports of lost personal items or laundry, and claims that promised accommodations (private rooms, specific mattresses) were not provided. Some reviewers say improvements occurred after a managerial change, indicating variability over time and leadership influence.
Cleanliness and facility condition receive divergent assessments. Many reviewers praise the newness, décor, and cleanliness of common areas and rooms, describing a pristine, odor-free environment with attentive housekeeping. Conversely, other reviewers recount serious sanitation problems: soiled rooms, lingering odors, sightings of pests or bed bugs in a minority of accounts, and slow housekeeping response to spills and bodily fluids. This inconsistency suggests that cleanliness standards may fluctuate with staffing, shift, or specific unit.
Dining and food services are also viewed inconsistently but trend positive overall. Numerous families and residents report high-quality, restaurant-style meals, individualized dietary accommodations (including diabetic-friendly meals and pureed options), and an attentive dietary team. Counterbalancing that, some reviewers experienced incorrect diet orders, cold meals, and dismissive behavior from kitchen staff on specific requests. Therapy schedules and availability are generally strong during daytime hours; however, therapy can be curtailed by staff vacations or weekend/evening limitations, and a few reviewers complained of pressure to discharge patients prematurely once rehab goals were met or for bed turnover.
A dominant pattern across the reviews is extreme variability that makes individual experiences highly dependent on timing, unit, and specific staff assignments. Many reviewers say the facility is excellent for short-term, intensive rehab when therapy and engaged staff are on duty; others warn strongly against long-term placement due to inconsistent nursing care, understaffing, and safety lapses. Several accounts describe agency or temporary staff filling gaps but not always providing consistent care. Families reported frequent need to escalate concerns to management, bring in private caregivers, or, in multiple cases, transfer loved ones out after unsatisfactory care.
In summary, Notting Hill of West Bloomfield appears to offer outstanding rehabilitative resources, appealing amenities, and several committed employees who deliver high-quality, compassionate care. However, these positives are undercut by repeatedly reported systemic problems: inconsistent and sometimes unsafe nursing care, medication errors and delays, staffing shortages (especially nights), lapses in wound care and hygiene, poor communication, and occasional allegations of neglect or abuse. Prospective residents and families should weigh the high-performing therapy and amenities against the documented risks in nursing continuity and safety, ask specific questions about staffing patterns and supervision, and consider close monitoring or supplemental support during stays.
