Overall sentiment in the reviews is strongly positive, with repeated emphasis on personalized, hands-on care and a warm, family-like atmosphere. Multiple reviewers highlight the owners' active involvement and approachability — Nancy and Carrie are named positively — and staff are described as caring, knowledgeable, and attentive. The facility's small size (noted as six residents) is repeatedly presented as a strength that enables individualized attention and consistent relationships between staff and residents.
Care quality and staffing emerge as core strengths. Reviews consistently mention high-quality care, 24-hour staffing, and attentive support; several comments describe residents as feeling loved, welcomed, and well taken care of. Staff dedication is emphasized — reviewers note staff working long shifts and being willing to go the extra mile. The presence of a memory care option is mentioned, suggesting the facility can serve residents with cognitive care needs, and reviewers called staff both friendly and knowledgeable, reinforcing confidence in day-to-day care.
The facility and environment receive frequent praise for being home-like, beautiful, and clean. Reviewers point to a lake view and opportunities for birdwatching and enjoyment of nature, which contribute to a peaceful, residential feel rather than an institutional one. The small, intimate scale of the home is a recurring theme tied to positive experiences: quieter environment, closer staff relationships, and personalized attention.
Dining and daily life are also noted positively: reviewers mention a wide variety of home-cooked foods, reinforcing the home-like ambiance and attention to residents' preferences. While specific activities are not extensively detailed in the summaries, the natural setting (lake, birds, nature) is repeatedly cited as a meaningful part of the resident experience.
Notable concerns and limitations are few but consistent enough to mention. Several reviewers indicate the facility "was not a fit for our needs," which suggests the small-home model or available services may not align with every family's requirements. Physical space is a specific drawback in some accounts: rooms are described as small, and one reviewer noted the entryway as "different," which could reflect layout or accessibility aspects that may matter to some families. Another clear limitation is that the facility does not accept Medicaid, a practical constraint that will exclude some prospective residents based on payment source.
In summary, the reviews portray Butterfly House as a small, well-kept, and warmly run residential care home with engaged owners and dedicated staff who provide attentive, family-style care. The natural setting, home-cooked meals, and 24-hour staffing are recurring positives that make the facility attractive for families seeking an intimate, personalized environment. Potential residents and families should weigh the benefits of the small scale and the facility's payment policy against space constraints and any specific clinical or accessibility needs, since a few reviewers explicitly noted it was not the right fit for them.
