Overall sentiment across the reviews for Medilodge of Wyoming is highly mixed, with a strong and recurring split between praise for many front-line caregivers and serious concerns about systemic operational issues. Numerous reviews enthusiastically commend individual staff members — nurses, CNAs, therapists, social workers, receptionists and specific aides are named repeatedly as compassionate, skilled, and attentive. The rehabilitation team and certain nurses receive particular praise for improving patient outcomes and creating a family-like atmosphere. Many reviewers highlight a clean facility, comfortable rooms, accessible layout for wheelchairs, good security/check-in processes, creative activities, and positive dining experiences. For many families and residents, Medilodge provides peace of mind, warm interpersonal interactions, and effective rehab/long-term care when staffing and processes are working properly.
However, a substantial cluster of reviews report significant and recurring negative experiences centered on understaffing and inconsistent care. Multiple accounts describe long wait times for call-button responses (one report cites up to a two-hour wait), patients being left unattended immediately after admission, inadequate supervision that has contributed to falls, and missed basic personal care tasks (examples include dentures not being in, hearing aids not used, no mouth care resulting in a crusted tongue, and bed wetting left unaddressed). Several reports indicate that these lapses led to clinical deterioration — untreated UTIs, dehydration, kidney issues, or rehospitalization after discharge. The contrast between staff praised as attentive and others described as dismissive or absent suggests uneven staffing, variable training, or morale issues that affect consistency of care.
Discharge planning and continuity of care emerge as another major concern. Reviews describe medications and necessary home equipment not being sent at discharge, missing discharge instructions, and inadequate coordination with family caregivers — outcomes that in at least some cases directly led to hospital readmission. There are also reports of therapy services (PT/OT) being delayed or missing, inconsistent meals/drinks leading to dehydration, and patients spending most of the day in bed due to insufficient staff to mobilize or assist them. Post-fall assessments were reportedly insufficient in certain cases (e.g., only vitals taken, no neurological checks), which raises clinical-safety concerns.
Management and human resources issues are a recurrent theme in the negative feedback. Several reviewers accuse management of poor leadership, biased promotions, gossip-driven culture, and lack of responsiveness to complaints. HR is reported in multiple comments to be unhelpful or dishonest, with allegations of unethical payroll practices, wage docking, reduced pay after quitting, and generally poor treatment of staff. These claims, combined with reported high turnover, likely contribute to the inconsistent patient experiences described in other reviews. Staffing-related safety concerns are amplified by accounts of active COVID cases among staff without apparent timely testing or transparent communication to families.
Despite systemic concerns, there are many clear strengths to build on. The facility frequently receives praise for its cleanliness, well-kept grounds, friendliness at reception, reliable security processes, and specific employees who provide strong individualized care and excellent therapy. The activities program, social engagement, and some consistently good meals contribute to a positive day-to-day experience for many residents. Bilingual staff, helpful social workers, and visible patient advocates are additional organizational assets frequently appreciated by families.
Patterns in the reviews suggest actionable priorities: addressing staffing levels and scheduling to reduce call-response times and ensure reliable personal care; standardizing post-fall and clinical assessment protocols; improving discharge planning to include complete medication lists and home equipment; strengthening infection control transparency and testing procedures; and resolving HR and leadership issues to lower turnover and stabilize the quality of care. While the presence of many outstanding individual caregivers indicates that the culture of compassionate care exists within the building, persistent operational and managerial shortcomings are undermining consistent, safe outcomes for some patients. Families considering Medilodge should weigh the strong, personal praise for many staff and the facility’s clean, secure environment against repeated reports of understaffing, inconsistent care, and management/HR concerns, and should plan to advocate actively for care coordination and discharge planning if choosing this facility.
