Overall sentiment across reviews for Cherrywood Pointe Assisted skews positive but is mixed: many reviewers praise the staff, dining, and the new, well-appointed facility, while a number of reviewers raise significant administrative and staffing concerns. The dominant positive themes are consistent: staff are frequently described as friendly, courteous, warm and caring; the nursing team and aides are often called professional and knowledgeable; and the building itself is repeatedly noted as bright, clean, new, and attractively decorated. Multiple families highlighted specific staff members (for example, Kari and Marcus) who made tours or care experiences notably better. Dining receives recurrent praise for quality and choice, and communal spaces — large open gathering areas, meeting rooms, and a secure memory-care patio — are seen as strengths. On the clinical side, several families reported measurable improvements (better diabetes/blood sugar control, improved mobility) and a safe, secure memory-care environment.
Activity programming is another common positive: many reviewers mention a wide variety of events, gardening, exercises, outings and classes that keep residents engaged. The facility’s smaller community aspects — therapy dog, on-site beautician, shopping trips, and trips nearby — contribute to a home-like atmosphere and social opportunities. Accessibility and convenience were also noted: the facility’s location, indoor heated parking, elevators, proximity to nature and walking paths make it easy for families to visit and for residents to access outings and services.
However, these positives are tempered by recurring operational concerns. Staffing and consistency of care are the most frequent negatives. Several reviews cite understaffing (especially on weekends), high staff turnover, and pockets of poor or neglectful care. While many families describe attentive, respectful caregivers, others recount incidents where nurses did not inform families, promised services were not delivered, or a resident’s needs were not adequately met — in a few cases prompting strong language about unacceptable care. Housekeeping inconsistencies are reported (e.g., only vacuuming vs. deeper cleaning) and some reviewers noted unpleasant smells during tours or older carpet in certain areas despite the overall new feel.
Communication and administration are other areas of concern. Families asked for better transparency about schedules (laundry, bathing, room cleaning), clearer clinical notifications, and more timely communication when staff shortages occur. Practical issues during busy meal times — elevator overcrowding and long waits — were mentioned several times. Financial and contractual issues emerged repeatedly: long wait lists for desirable apartment sizes (studio vs. one-bedroom), concerns about affordability and expense, and serious complaints about move-out deposit handling and purported bad-faith repair charges. A few reviewers mentioned formal complaints or lawsuits and alleged management favoritism or poor treatment of employees, which indicates that while many staff are praised, systemic management practices may be perceived as inconsistent.
There is a notable split in perceptions of quality: many reviewers strongly recommend the community, citing feeling well-cared-for, greeting by name, good value, and a vibrant resident population; others urge caution or advise not to consider the place because of reported lapses in care, unresolved billing disputes, or management problems. Memory-care programming appears secure and clinically effective in several reviews, yet a handful of family members wanted more activity engagement specifically tailored to memory-care residents. Similarly, while the facility offers many activities overall, some residents either did not participate or found programming less relevant to their needs.
Practical takeaways for families considering Cherrywood Pointe Assisted: the physical plant, dining, social programming, and many individual staff members are strong assets. Before committing, prospective residents and families should (1) ask about current staffing levels and weekend coverage, (2) request specifics about memory-care activities and engagement for residents with dementia, (3) clarify housekeeping and clinical scheduling practices and how families are notified of changes, (4) review contract terms regarding deposits and move-out charges in detail and ask for examples of past charges, and (5) tour the community during active programming (not just an off-hour tour) to observe resident-staff interactions. Given the mix of very positive personal accounts and some serious administrative or care complaints, an in-person, activity-time visit combined with detailed contract and staffing inquiries will give the clearest sense of whether Cherrywood Pointe will meet a particular family’s needs.
