Overall sentiment in these review summaries is strongly negative, with multiple reviewers describing serious and recurring problems across care, staffing, cleanliness, and safety. While a few individual staff members receive praise (notably the administrator, a knowledgeable nurse who personally handles patient issues and contacts doctors, and one commendable CNA), the predominant themes are neglect, poor staff behavior, unsafe practices, and a rundown physical environment.
Care quality and responsiveness are the most significant concerns. Reviewers report unresponsive care, failures to feed residents, call bells or cords being out of reach, and at least one account that links substandard care to the death of a loved one. Several summaries describe nurses working without CNA support or overall staffing shortages and general staff laziness and incompetence. There are also repeated statements that patients are not properly identified or understood, and that patients may be sent to doctors unaccompanied — practices reviewers characterize as unsafe.
Staff behavior and culture receive consistent criticism. Multiple reviewers describe staff as unfriendly, rude (particularly weekend kitchen staff), and making residents feel like an inconvenience. Specific examples include CNAs using cellphones while on duty and instances of staff failing to respond or to perform basic care tasks. Although a few staff members are noted positively, the tone suggests these are exceptions rather than the norm.
The physical facility and hygiene are also repeatedly criticized. Reviewers describe rooms as sad, with shabby dressers, flickering lights, poor beds, and a lack of personal touches such as pictures on walls. Hygiene concerns are acute in some accounts: one reviewer reports a resident kept in filthy clothes for two days, and another mentions hospice mistreatment. Meal service problems are noted as well, including residents not being fed and lunch trays left in rooms rather than properly delivered.
Management and oversight come across as mixed: one reviewer states that management “could run a facility to be proud of with the right staff,” indicating perceived potential in leadership, and the administrator and a particular nurse receive positive mentions for hands-on involvement. However, consistent operational failures described by multiple reviewers—staffing problems, uncleanliness, unsafe practices, and poor responsiveness—suggest that whatever managerial strengths exist are not sufficient to overcome systemic issues at the facility.
In summary, these reviews depict a facility with serious and recurring problems in day-to-day care, staff conduct, cleanliness, and safety. While there are individual employees and managers who appear capable and caring, the dominant pattern is one of neglect and unsafe practices, leading reviewers to not recommend the facility. The issues raised—unresponsive staff, failure to feed or properly clothe residents, unsafe transport practices, and a deteriorated living environment—are significant and would warrant close attention from regulators, family members, and prospective residents.
