Overall sentiment in the reviews for Asher Point Independent Living of Lincoln is highly mixed with strong, repeated praise for staff and community life on one hand and serious operational, safety, sanitation, and management concerns on the other. The most consistently positive theme is the people: many reviewers describe staff as friendly, compassionate, attentive and going out of their way to help residents and families. Several staff members are named and praised for their caring support during move-in and ongoing care. Numerous residents and family members highlight a warm, social resident community, successful activities (bingo, luau, piano recitals, choruses), and many friendships formed. When services run well, reviewers note excellent dining experiences, tasteful renovated apartments, accessible amenities such as a Bistro, fitness center, theater, salon and outdoor spaces, and generally smooth move-ins and tours.
Care quality and daily life are described in two distinct patterns. Positive reports say residents experience a simplified life, social engagement, good meals, regular housekeeping, reliable transportation and peace of mind. Therapy services and on-site rehab are praised by some who credit staff with critical interventions. Conversely, a substantial cluster of reviews reports declining service quality: inconsistent meals or very poor food, dining staff shortages leading to missed meals or slow service, and a lack of accommodations for allergies or dietary restrictions. Activity programming is similarly inconsistent — several reviews praise robust entertainment and engagement, while many others report no activities, cancellations, or a very limited activity slate (music and cards only). Transportation and van outings are often called out as convenient when they happen but many reviewers cite canceled trips, an out-of-service van, and elevator outages that hinder resident mobility.
Facilities and maintenance feedback is polarized and includes some serious red flags. Many reviewers describe clean, remodeled, bright apartments and well-kept common areas, while an alarmingly large number document pest infestations (cockroaches in the kitchen), mold and damp conditions (mushrooms growing from ceilings, mold and foul odors), basement rot, and general sanitation issues. There are multiple reports of kitchen closures due to pest problems, spray treatments affecting apartments, and even claims of the facility being unsafe or condemned in at least one account. Maintenance responsiveness is reported as prompt by some families but as slow or non-existent by others; overdue repairs and unresolved safety hazards appear repeatedly in negative reviews.
Management, ownership and business practices are recurrent sources of complaint. Numerous reviews reference ownership changes (new ownership noted since 5/22), frequent management turnover, and perceived corporate interference or “greed.” Complaints include billing errors, overcharged bank accounts, refused refunds, confusing price locks and prepayment requirements, unexpected price increases, and deposit policies (including a $1,000 deposit) that customers found onerous or nonrefundable. There are reports of misleading advertising or sales tactics, staff misrepresentation at tour/sales time, and promises not kept on services or accommodations. Communication gaps are often cited: unresponsive office staff, lack of updates after incidents, and management hiding or being absent during problems according to some reviewers.
Safety and clinical scope deserve explicit mention. As an independent living community, reviewers repeatedly remind prospective families that medical and assisted care is not included; private home health is needed for higher care needs and some reviewers were surprised by transition risks if funds run out. More concerning are reports alleging serious safety events — including claims of a resident left on the floor, severely unsanitary conditions, and structural damage — which should prompt careful, independent verification before move-in. While many families felt their loved ones were safe and well-supported (including accounts of staff saving a resident’s life), the contradictory accounts underline volatility in operational quality.
Patterns and recommendations: The reviews indicate two clear populations of experiences — residents and families who consistently praise the staff, community, food and amenities, and others who encountered major operational breakdowns tied to staffing, kitchen sanitation, management turnover and billing problems. The presence of both glowing and dire reports suggests inconsistent execution rather than uniform excellence or uniform failure. Prospective residents should: (1) tour multiple times including meal service hours, (2) ask specifically about current ownership, turnover rates, pest remediation history and documentation, (3) verify billing, deposit and refund policies in writing, (4) confirm dietary accommodations and sample a meal, (5) inquire about the availability and reliability of transportation and activities, and (6) verify what medical or assisted services are included versus require private contracting. Families should also request recent inspection reports and pest/remediation records, and get contact names for on-site managers and corporate escalation paths.
In summary, Asher Point offers many strengths — warm staff, social community, good amenities, and attractive renovated apartments for a number of residents — but it also exhibits serious, recurring operational and safety concerns for others, particularly around dining service, sanitation/pest control, mold/maintenance issues, staffing shortages, management turnover and billing disputes. These mixed, frequently contradictory reports mean careful, up-to-date due diligence is essential before deciding to move a loved one into this community.
