St. Joseph's Rehabilitation and Care Center

    401 N 18th St, Norfolk, NE, 68701
    3.6 · 19 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    3.0

    Mixed care; cautious optimism remains

    I had a mixed experience. Some staff were excellent, caring, professional, followed PPE/CDC guidance, communicated well, and visits were pleasant, but other CNAs seemed poorly trained, disorganized or neglectful, which felt risky for residents and undermined trust. The building is nice and has been COVID-free recently despite past staff outbreaks and visitation limits, yet questionable practices, chaotic management and inconsistent food/care mean I'm cautiously optimistic rather than fully confident.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.58 · 19 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.8
    • Staff

      3.4
    • Meals

      1.0
    • Amenities

      3.6
    • Value

      3.6

    Location

    Map showing location of St. Joseph's Rehabilitation and Care Center

    About St. Joseph's Rehabilitation and Care Center

    St. Joseph's Rehabilitation & Care Center is a medium-sized nonprofit facility that provides both short-term rehabilitation and long-term care for seniors in Norfolk, Nebraska. With a capacity of 83 beds, this center participates in both Medicare and Medicaid programs, making its services accessible to a wide range of residents. It is not part of a continuing care retirement community, focusing solely on rehabilitation and skilled nursing services. Residents receive care from a corporate-owned, nonprofit organization that is dedicated to supporting older adults through a variety of healthcare needs.

    The facility offers an average level of short-term rehabilitation for patients recovering from hospital stays due to conditions such as stroke, heart attack, infections, or accidental injuries. A significant proportion of residents—nearly half—are able to return to their homes after completing rehabilitation, reflecting a focus on helping individuals regain their independence. The center closely monitors and strives to minimize the risks of falls and infections among its residents. During short-term stays, the incidence of major falls leading to serious injury is notably low, and infection-related hospitalizations are kept within an acceptable range. The staff at St. Joseph's Rehabilitation & Care Center provides an average of about three hours and eighteen minutes of nursing care per resident per day, which supports both medical and personal care needs.

    For those needing long-term assistance, St. Joseph's Rehabilitation & Care Center offers daily help with activities such as medication management, dressing, eating, and mobility. Nearly all long-term residents at the facility are able to maintain the ability to care for themselves in essential ways. Preventive health measures, such as annual influenza vaccinations, are consistently administered to all residents. However, the consistency of nurse staffing between weekends and weekdays is an area identified for attention, as weekend staffing has been rated as poor in comparison to weekday levels.

    The center places emphasis on maintaining a safe, healthy environment for all residents and adheres to regular health, fire, and safety inspections. Past inspection reports indicate that St. Joseph's Rehabilitation & Care Center addresses concerns in areas such as resident rights, timely notification of transfers or discharges, communication of healthcare information, care planning, pressure ulcer prevention and management, food safety, and infection control. The majority of these issues have involved a low risk of harm and were swiftly resolved. Importantly, the center has avoided fines or payment denials in recent years, demonstrating a commitment to resolving concerns in a timely manner.

    St. Joseph's Rehabilitation & Care Center is supported by a team of healthcare professionals who coordinate comprehensive assessments, individualized care plans, and responsive services. The care and safety of residents are prioritized at every stage of their stay, whether they are recuperating from an illness or injury through short-term rehabilitation, or relying on the center for their long-term daily living needs. The facility strives to create an environment where individuals can experience dignity, security, and attentive support, with the goal of ensuring their well-being and highest possible quality of life.

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