Overall sentiment across the reviews is largely positive with consistent praise for the staff, nursing presence, continuity of care, and the breadth of services and activities. Multiple reviewers highlight a dedicated RN on staff and nurse-liaison functions that include accompanying residents to appointments and acting as a liaison between resident, family, and physicians. Long-term residents and families frequently report that transitions within the community (especially from independent to assisted living) are handled smoothly, that friends and social networks are maintained, and that the environment provides peace of mind. Positive move-in day experiences and reports of staff willingness to help reinforce a sense that the community is supportive and resident-focused.
Care quality and staffing are among the strongest themes. Reviewers repeatedly describe staff as friendly, attentive, and engaged; low staff turnover is noted by some as a stability factor. Nursing support is singled out as a clear advantage—reviewers describe an RN who coordinates care and accompanies residents to medical visits. That continuity of care, and the ability to move between levels of care within the same building, is repeatedly mentioned as easing transitions and preserving resident independence while providing future assisted options.
The facility and amenities receive frequent praise. Many reviewers describe the property as beautiful with attractive common areas, a large library, connected garages and storage, and a secure main entrance. Apartments are described as well-appointed and family-inclusive programming is appreciated. Multiple reviewers say the community offers many daily activities, organized groups (for example domino train gatherings), and social opportunities that support residents' adjustment and social life after a move.
Dining is a regularly commented-on area with generally positive remarks—several reviewers call the food wonderful, mention restaurant-style dining service, and note a chef who is receptive to suggestions. However, dining is a mixed area: a number of reviewers request more variety and improved preparation for some menu items. Portions are described as healthy by some, but others want greater culinary variety. Overall dining impression leans positive but not uniformly excellent.
Activities and social programming are a clear strength: reviewers note many activities, daily offerings, and an active activities department. Still, there are some practical concerns around accessibility and communication: a few reviewers found the physical layout requires a lot of walking, making it difficult for less-mobile residents to reach activities, and others asked for advance notice about entertainment details and music type. Coordination of outside services tied to activities (for example podiatrist visits) appears to involve the activities department, but reviewers want clearer advance scheduling and entertainment details.
Management, communication, and customer service show mixed signals. While many reviewers praise helpful tours and an informed director, several call out poor communication, unclear points of contact, and miscommunication about whether a unit is independent living or assisted living. One reviewer specifically reported being told an independent unit was actually assisted, and others said staff were often on phones and not very interactive. Requests for clearer coordination, a designated go-to person/department, and better notification procedures appear repeatedly. Limited staff availability during tours and pushy outreach were mentioned by some prospective residents or families.
Cost, availability, and fees are important recurring concerns. Multiple reviewers state the pricing is high and competitive but expensive for many families; some noted a specific community fee (reported as $1,500) and other extra fees. Several reviewers said there is often no availability or units are budget-out-of-reach, making it difficult to move in quickly or affordably. These financial and availability constraints are among the strongest negatives.
Maintenance and housekeeping issues are relatively isolated but noteworthy. While many reviewers describe clean facilities, others report housekeeping neglect such as areas under furniture not being cleaned and specific laundry problems (reports of clothing turning pink). These issues, combined with complaints about staff being on phones, feed into concerns about attention to operational detail.
Physical layout and accessibility receive mixed feedback. The building is praised for secure entrances and connected garages that provide storage, but some reviewers warn that apartments are small and the community layout can require significant walking, which may be problematic for residents with mobility limitations. A few reviewers described parts of the assisted side as less cheerful, using terms such as depressing, indicating variable atmosphere across units or wings.
In summary, Fountain View is consistently described as a well-staffed, attractive community with strong nursing support, robust programming, and an emphasis on continuity of care. Families and longer-term residents often report high satisfaction with staff responsiveness, dining, and the social environment. The main areas to weigh are cost and availability, occasional communication and coordination lapses, some operational housekeeping concerns, and potential accessibility issues due to layout and apartment sizes. Prospective residents and families would likely find Fountain View appealing for its clinical supports, engaged staff, and active community life, but should clarify fees, ask detailed questions about level-of-care distinctions, confirm availability, request a clear point of contact, and tour the specific assisted side units and routes to common areas to ensure the physical layout meets their mobility needs.
