Heritage Pointe

    16811 Burdette St, Omaha, NE, 68116
    4.3 · 37 reviews
    • Assisted living
    • Memory care
    AnonymousLoved one of resident
    5.0

    Caring staff, clean home, recommended

    I moved my parent here and overall I'm very satisfied - the staff are caring, responsive, and go the extra mile, the community is spotless and home-like with a beautiful courtyard, large dining room, varied menu and lots of engaging activities, and communication and COVID precautions have been excellent. Residents seemed happy, medical responses were prompt, and the team made my family feel supported. My only caveats: I heard about occasional caregiver apathy and some nighttime staffing delays (and one concerning incident), so I recommend asking about current staffing levels and memory-care routines. Still, I feel confident and would highly recommend this place.

    Pricing

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    Amenities

    4.30 · 37 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.9
    • Staff

      4.6
    • Meals

      4.8
    • Amenities

      4.5
    • Value

      5.0

    Location

    Map showing location of Heritage Pointe

    About Heritage Pointe

    Heritage Pointe sits at 16811 Burdette Street in Omaha, Nebraska, where folks can find help with daily living through its licensed assisted living and memory care services, with the license number NE Assisted Living Facility: #ALF318, and you'll see English and Spanish spoken by staff so more people feel at home. The place has apartment choices like studios, one-bedrooms, and two-bedrooms, each with a kitchenette, cable TV, wireless internet, walk-in closets, and utilities, and the assisted living model apartment comes with a full-size fridge and a good-sized living area. Heritage Pointe provides three meals daily in their dining area and brings a weekly treat with 15 gallons of ice cream served, and you can spot the big courtyard where residents enjoy the outdoors. The staff help with daily care but they don't provide full-time nursing care; for those needing more, there's an on-site skilled nursing facility and they also have home health and hospice services that include things like rehabilitative therapy, wound care, palliative care, and pain management. Folks with memory concerns can turn to the "Snapshots" program for mild cognitive impairment or the "Portraits" program for dementia and Alzheimer's, with these special programs giving people the extra support and structure needed for safety and routine. There's also respite and recovery stays available for short-term care needs, plus counseling and adult day services for families who only need help during the day. Heritage Pointe offers about 90 life enrichment activities each week, hosts regular events, and provides rides that travel about 1,300 miles a month to take residents to appointments or outings, all designed to make living there easier and more interesting. The community has used artificial intelligence to improve resident safety and keeps a focus on comfort and warmth, making sure every person can live according to their own preferences, with care plans adjusted as needs change. Heritage Pointe has served Omaha since 2002 and is locally owned and operated, offering a virtual tour for people who want to see more before choosing to visit, and today it continues to care for older adults through independent living, assisted living, memory care, respite care, skilled nursing, and continuing care retirement options, always with an emphasis on supporting people at every stage.

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