Hillcrest Millard

    13225 Westwood Ln, Omaha, NE 68144
    • Assisted Living
    • Memory Care
    • Skilled Nursing

    Request a Tour

    Date of Tour
    Time Window
    Tour Type

    You selected in-person tour on in the

    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    Reviews

    2.58·(106)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.3
    • Staff

      2.5
    • Meals

      2.6
    • Amenities

      3.6
    • Value

      1.2

    Pros

    • Exceptional physical and occupational therapy
    • Effective wound-care services
    • Compassionate hospice nursing
    • Skilled and attentive CNAs and nurses (in many instances)
    • Well-maintained, modern building and private rooms
    • On-site amenities (cafeteria options and Starbucks)
    • Coordinated medical transportation and discharge planning
    • Responsive admissions and placement coordination
    • Supportive social-work services
    • Home-rehab support and follow-up
    • Accommodating kitchen and culinary team (when engaged)
    • Prompt placement coordinator and intake processes

    Cons

    • Inconsistent nursing and direct-care staffing levels
    • Slow call-button response times
    • Medication administration and documentation gaps
    • Unreliable meal delivery and meal-timing continuity
    • Sanitation and housekeeping inconsistencies
    • Gaps in wound- and incontinence-related care
    • Poor family communication and discharge coordination
    • Insufficient overnight and weekend coverage
    • Safety and supervision vulnerabilities (falls, unattended alarms)
    • Laundry and personal-belongings management gaps
    • Inconsistent leadership responsiveness and follow-up
    • Perceived prioritization of financial/insurance factors over clinical needs
    • Inconsistent infection-control and quarantine practices
    • Staff conduct and resident privacy protections

    Summary of reviews

    Hillcrest Millard elicits sharply divided impressions. Strengths are concentrated in the facility’s rehabilitative services and certain clinical teams: physical and occupational therapy repeatedly receive high praise for effective, goal-oriented programs and measurable functional gains. Wound care, hospice nursing, social-work coordination, timely admissions/placement services, and some elements of the culinary program and on-site amenities are also described positively. The building and rooms are frequently described as modern and well-appointed, with private rooms and convenient amenities that support short-term rehab stays.

    Counterbalancing these positives are recurring operational and clinical concerns. The dominant pattern across reviews is inconsistent direct-care staffing—particularly overnight and weekend coverage—which manifests as long call-button response times, delayed medication administration, and uneven bathing and hygiene routines. Multiple accounts describe gaps in wound-care follow-up, delayed as-needed medications, missed or cold meals, and inconsistent meal service continuity. These issues collectively create safety and comfort risks for residents who require higher-acuity or continuous supervision.

    Sanitation and housekeeping practices are another recurrent theme. While parts of the facility are described as bright and clean, other accounts cite cleanliness issues, staining of linens and surfaces, and delayed laundry or room maintenance. Maintenance responsiveness is described as inconsistent, with occasional broken thermostats or furniture comfort concerns. Personal-belongings management and communication about missing items are reported as problematic in multiple reviews.

    Communication and leadership responsiveness present a mixed picture. Some families describe accommodating administrators, responsive social workers, and effective discharge coordination, while others report poor follow-up, opaque decision-making, and frustration with leadership responsiveness. A number of reviews express a perception that financial or insurance considerations influence clinical decisions; several reviews describe external intervention requests (Adult Protective Services or emergency services) in response to specific incidents. Allegations around privacy violations and problematic staff conduct appear in the feedback and point to the need for clearer professional-conduct oversight.

    For prospective residents and families, the facility appears to be a strong option for time-limited, therapy-focused rehabilitation when PT/OT engagement is the primary need and the resident has stable cognition and minimal supervision requirements. Families considering longer-term placement or residents requiring close, continuous nursing supervision should weigh the documented variability in nursing responsiveness, sanitation consistency, medication administration, and leadership follow-through. When choosing Hillcrest Millard, active family advocacy and clarification of staffing levels, overnight coverage, medication protocols, and wound-care plans at admission are advisable to help mitigate the risks reflected in the reviews.

    Reviews written on Mirador

    We have no reviews to show about Hillcrest Millard.

    Help other families by writing a review about your experience with this community.

    Medicare Ratings

    2·/ 5
    • Overall

    • Health Inspection

    • Staffing

    • Quality Measures

    Ratings from the U.S. Centers for Medicare & Medicaid Services (Care Compare). View on Medicare.gov

    Location

    Hillcrest Millard is located at 13225 Westwood Ln, Omaha, NE, 68144.

    About Hillcrest Millard

    Hillcrest Millard sits near the Millard Library at 132nd & Westwood Lane in Omaha, and it's a skilled nursing facility that helps folks who need care after surgery, illness, or injury, and you'll find that they offer both short-term rehabilitation and long-term care for seniors and aging adults. The building opened in late 2017 and provides all private, spacious rooms in two neighborhoods, with room service all day, restaurant-style dining, and meals prepared by an executive chef, which can be brought right to your door, and there's plenty of cozy indoor and outdoor spaces to relax, like the indoor sitting area and the Home Run Pub inspired by Rosenblatt Stadium, or if someone wants to look nice, they can visit the Sawmill Salon for hair services. The facility has earned an A+ rating from the Better Business Bureau and is known for good patient care, supported by positive testimonials and a focus on helping people recover as much independence as possible. There's a therapy gym with an occupational therapy suite and an outdoor terrain course, so residents can practice walking safely on different surfaces, and the therapists offer physical, occupational, and speech therapy every day, all under medical oversight by Dr. Anthony Hatcher, the Chief Medical Officer, and nurse practitioners from Advanced Mobile Medicine. Post-acute rehabilitation is the main focus, but long-term care, memory care, and hospice are all available too, and people staying there get support from Hillcrest Hospice when needed, with 24-hour staff and care for those who need it. Some residents stay a longer time, and while long-term stays are limited to a set number, every long-term resident still gets a private room, their own meal choices, a busy social calendar, and activities led by staff. The team can help with going home, too, through services like Hillcrest Home Care with skilled nurses and therapists, and folks can also get therapy in the community or outpatient therapy with Innovate Physical Therapy in Bellevue. There's also in-home personal care and certified skilled home health care, and for those not living at Hillcrest Millard, Hillcrest offers adult day services and a full range of care, from independent and assisted living to continuing care. The business side has a Chief Administrative Officer, a CFO, and a Director of Clinical Services keeping everything organized. Hillcrest Millard runs all day and night, accepts most insurance and Medicare for rehab, covering the first 20 days after a hospital stay, and they do allow family tours if you want to stop by, see the rooms, and meet the staff and residents. Average stays for short-term guests are about 14 to 22 days, depending on needs, and the facility plans to update its interiors in Fall 2025 with new carpet, flooring, and furniture to keep things comfortable. The whole operation is part of Hillcrest Health & Living and ties into other nearby communities like Hillcrest Shadow Lake, Hillcrest Health & Rehab, Hillcrest Firethorn, Hillcrest Country Estates Cottages, Hillcrest Grand Lodge & Villas, and Hillcrest Highlands of Gretna, so they can provide a full range of care, whether someone's looking for rehab after a hospital stay, help with daily activities, memory care, hospice, or even a safe place to spend the day and see friends.

    People often ask...

    Hillcrest Millard offers assisted living, memory care, and skilled nursing.

    There are 14 photos of Hillcrest Millard on Mirador.

    The full address for this community is 13225 Westwood Ln, Omaha, NE 68144.

    No, Hillcrest Millard does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Hillcrest Millard. The information above has not been verified or approved by the owner or operator. For exact information, please contact Hillcrest Millard directly. There is no cost for this service. We are compensated by the community you select.

    Are you an owner or operator of Hillcrest Millard?

    Claim this listing to receive messages from prospective customers and manage your community page.

    Nearby Communities

    Assisted Living in Nearby Cities

    1. 125 facilities$5,341/mo
    2. 85 facilities$5,578/mo
    3. 90 facilities$5,182/mo
    4. 113 facilities$5,233/mo
    5. 60 facilities$5,087/mo
    6. 63 facilities$5,549/mo
    7. 32 facilities$5,292/mo
    8. 13 facilities$6,968/mo
    9. 39 facilities$5,734/mo
    10. 3 facilities
    11. 14 facilities$5,786/mo
    12. 51 facilities$5,244/mo
    © 2026 Mirador Living