Keystone Ridge Post Acute Nursing and Rehabilitation

    7501 Keystone Dr, Omaha, NE, 68134
    3.5 · 40 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousCurrent/former resident
    3.0

    Caring staff but inconsistent management

    I had a mixed experience. The therapy team and many nurses/aides were compassionate, hardworking, and helped me make real progress-there's a family-like camaraderie and some outstanding caregivers (Jenn/Hailey/Tammy stood out). But the place is inconsistently run: understaffed, poor communication, unresponsive management/HR, housekeeping and maintenance are unacceptable (dirty/odorous rooms, missed baths, thefts reported), and cosmetic front-end remodels hide interior problems. I'm grateful for the caring staff who helped me, but I can't fully recommend the facility until leadership fixes staffing, cleanliness, and care coordination.

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    Amenities

    3.55 · 40 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.5
    • Staff

      3.7
    • Meals

      1.0
    • Amenities

      2.0
    • Value

      1.0

    Location

    Map showing location of Keystone Ridge Post Acute Nursing and Rehabilitation

    About Keystone Ridge Post Acute Nursing and Rehabilitation

    Keystone Ridge Post Acute Nursing and Rehabilitation sits in Omaha, Nebraska and serves seniors who need nursing care, memory care, and help at home, and folks can see from its 3.8 rating on 17 reviews that it's got its share of good and bad points, as places often do. The facility focuses on post-acute care for people leaving the hospital and offers skilled nursing and rehabilitation with 100 beds, though on an average day about 65 residents stay there, and that's not too crowded or too empty. It's got studio and companion apartments, walk-in showers, and offers plenty of services, such as help with bathing, dressing, occupational therapy, physical therapy, respiratory care, stroke rehab, wound care, and speech therapy, and the therapy gym is state-of-the-art, which can matter for someone working to get back on their feet.

    People at Keystone Ridge can join art programs, card games, movies, community outings, and worship services, and there's transportation, laundry, housekeeping, and meals, so folks don't have to worry about daily chores, and staff do their jobs so residents have more time for social events or just relaxing on the patio. The place puts effort into creating a sense of community with daily activities and programs, and the staff aim to be compassionate and dedicated, so even though some people say the care stands out, there are also concerns, since Keystone Ridge has 22 deficiencies from inspections, 2 of which are about infection control, and it's got a high nurse turnover rate of 71.2 percent, which is more than the Nebraska average, and the nurse hours per resident each day are a bit less than the state average at just under 4 hours.

    The business is managed by Sandra Leimer since 2015, under Gateway Healthcare LLC and with ties to The Ensign Group, and it's a for-profit operation, and although it's called a state-of-the-art facility, government reports have flagged it as a Special Focus Facility Candidate because of serious quality concerns, though it hasn't been officially put on the watch list. People looking into Keystone Ridge should know it puts focus on recovery and rehabilitation, using both new technology and hands-on care in creating personalized therapy, and lets nurses, clinicians, and therapists take part in both high-tech and old-school treatment, but it's fair to say the facility has had its struggles along with its strengths. Staff and programs work to build community, offer safe care, and improve life for residents, though families might want to look over the inspection reports and ask questions before making any decisions.

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