Overall sentiment in the reviews for St Joseph Tower Assisted Living is mixed but leans toward positive for many aspects of daily life and the physical environment, with several recurring strengths and a smaller set of significant concerns. Positives that appear frequently include attractive, private apartments (both one- and two-bedroom layouts) with generous storage and bathroom space, a clean and well-kept building, and bright, open common areas. Residents and families commonly mention a friendly, family-like social atmosphere, regular activities (bingo, cards, movie nights, outings, special events), and amenities such as a library, activities room, coffee availability, and pleasant communal spaces. The building’s size and height (14 floors) are noted as providing excellent views from higher floors and opportunities for rooftop events (fireworks). Security and clinical supports are often cited as strengths: nurses on site, security personnel, locked doors and alarms, and the ability for residents to have private apartments contribute to a feeling of safety.
Care quality and staff performance are described positively in many reviews: staff are frequently characterized as kind, patient, competent, and caring, and several reviewers explicitly praise how staff treated their family members. Nursing presence and on-site security are viewed as assets. At the same time, there is evidence of variability in staffing and day-to-day attention. Multiple reviews mention perceived staffing shortages or inconsistent staff attention, which can affect resident experiences and suggests that quality of care may vary by shift or over time. Prospective residents should confirm current staffing levels and ask about staff-to-resident ratios during a tour.
Facilities and apartments receive generally favorable comments for cleanliness, space, and views; however, reviewers report variability in in-unit furnishings (some apartments come with microwave, fridge, tables, chairs, dressers, while others may not) and the possibility of shared-room situations for some residents. Accessibility is mostly positive with elevator access, but at least one review flagged an elevator accessibility issue—this could be situational or intermittent and is worth checking in person. The building’s size contributes both to positive social opportunities and to concerns about maintenance and a less-personal feel noted by a subset of reviewers who described the facility as "big" or not well-maintained.
Dining and programming show mixed impressions: many reviewers praise the food (some calling it "awesome" and noting a pleasant dining room and adequate meals), and the facility offers three daily meals plus snacks and frequent activities that support social engagement. Conversely, a number of reviews criticize the food as bad or mediocre. Activities receive strong positive mentions overall—bingo, cards, outings, movie nights, and special events are repeatedly listed as regular offerings that encourage socialization.
Management and serious complaints are a notable area of concern due to the severity of several isolated reviews. While many families report truthful, helpful interactions during director tours and successful move-ins, a few reviews included strong allegations—claims of racism, eviction or "kicking out" of residents, accusations that management lied, and an extreme, unverified allegation phrased as "killed grandma." These are presented in the review set and should be treated as serious red flags to investigate further. They appear to be outliers relative to the bulk of positive and mixed reviews but are important because of their severity. They highlight the need for prospective residents and families to ask direct questions about incident reporting, resident grievance procedures, eviction policies, past regulatory actions, and how management handles complaints.
In summary, many reviewers are satisfied with St Joseph Tower Assisted Living, particularly praising the apartments, cleanliness, social programming, and caring staff. However, experiences are inconsistent: some families report inadequate maintenance, staffing shortages, and problematic management behaviors, and there are a few severe allegations in the reviews that warrant careful follow-up. Recommended due diligence for prospective residents and families includes touring multiple apartment types, asking for current staffing ratios and turnover rates, sampling meals if possible, reviewing incident and complaint histories, asking how rooming assignments are handled, verifying elevator reliability and maintenance schedules, and speaking with current residents and families about their recent experiences to assess consistency.
