Overall sentiment across the reviews for Ambassador Health of Omaha is highly polarized. A substantial number of reviewers praise the facility for cleanliness, compassionate staff, strong rehab outcomes, and comfortable private rooms with amenities. These positive accounts emphasize helpful, attentive caregivers who listen to families, knowledgeable nursing and therapy teams, smooth admissions, creative recreational programming, and an environment that felt like family. Several reviewers specifically highlighted excellent nursing, respiratory therapy, and short-term rehabilitation experiences, noting restored health, safety, and peace of mind after stays. The pediatric unit also receives explicit praise from multiple reviewers for being child-friendly with individual rooms and bathrooms and staff who "love kids."
Contrasting with the positive reports are numerous and serious complaints describing inconsistent and at times dangerously poor care. Core themes among negative reviews include neglect (for example, patients not bathed for days), delayed nurse responses, inadequate monitoring, and alleged negligence resulting in hospital transfers and even a reported death. Safety concerns recur: multiple falls with resulting injuries such as a broken arm, an unbolted armoire constituting a physical hazard, choking incidents for children with special needs, and reports of catheter leaks. Security is another conflicted area — while some reviewers felt secure and praised advanced security systems, others reported troubling lapses such as an unregistered visitor being allowed entry. These safety- and security-related complaints raise substantial risk concerns that are not isolated.
Personal belongings and property management are frequently mentioned problems. Several reviewers reported missing or misplaced items—dentures, glasses, wardrobe pieces, and even small amounts of cash—which undermines trust and adds emotional and logistical burden for residents and families. Housekeeping and facility cleanliness receive mixed feedback: many state the building is very clean with no urine smell, but some reviewers reported soiled carpet and other cleanliness lapses. Dining is generally described as acceptable with a pleasant dining room environment (large dining room, tablecloths) and "food OK," though dining praise is less consistently emphasized than staffing or safety issues.
Staffing and management quality appear inconsistent across shifts and departments. Numerous reviews praise individual nurses, therapists, and recreational staff as caring, professional, and hardworking, sometimes singling out the administrator and management for positive leadership. Conversely, other reviewers describe staff as lazy, incompetent, rude, or unprofessional; some allege staff made false accusations to deny care. This variability suggests uneven training, supervision, or staffing levels that create markedly different experiences depending on timing and personnel. Resource constraints are mentioned as a contributing factor to lapses in care.
Rehabilitation and clinical services are another mixed area. Several families report excellent rehab and positive recovery trajectories following surgery or short-term rehab stays, describing the facility as "top-notch" and "highly recommended" for rehab. However, other reviewers say promised rehab services were not delivered or were inadequate, sometimes resulting in emergency hospital transfers. The presence of nurse practitioners on the floors and respiratory therapists receiving praise indicates clinical capacity, yet the inconsistent monitoring and delayed responses reported by others suggest gaps in ongoing medical oversight.
In summary, the pattern in these reviews is one of stark contrast: many families experienced compassionate, skilled, and attentive care that led to positive recovery and peace of mind, while a significant number of reviewers report severe lapses in basic care, safety, security, and management responsiveness. The most critical issues to address—based directly on reviewer reports—are inconsistent caregiving across shifts, safety hazards and fall prevention, security controls to prevent unauthorized entry, reliable handling of personal possessions, and ensuring timely nursing response and monitoring. Prospective residents and families should weigh these mixed reports carefully, ask specific questions about staffing, supervision, fall-prevention protocols, personal-item policies, and recent incident reporting when considering the facility, and if possible, seek references about specific units or shifts (including pediatric vs. adult care) to better predict likely experiences.
